IT Support Executive

• Diagnose hardware and software issues swiftly to minimize downtime and ensure optimal performance for end-users. • Provide exceptional customer service by guiding users through technical problems in a clear and patient manner. • Maintain and update inventory records of IT assets, ensuring accurate tracking and efficient resource allocation. • Install, configure, and upgrade software applications and operating systems to meet the evolving needs of the organization. • Bachelor's degree in Information Technology, Computer Science, or a related field. • 3–6 years of experience in IT Helpdesk Support with exposure to broader IT functions. • Provide first-level technical support for end-users, including troubleshooting hardware, software, and application-related issues. • Support IT projects, system implementations, application support, and other technology initiatives as required. • Candidates with experience in IT Audit, Infrastructure, Application Support, Systems Administration, or other IT domains will be preferred. • Coordinate with internal stakeholders and external vendors to ensure timely resolution of technical issues and smooth service delivery. • Strong analytical, problem-solving, and communication skills with the ability to manage multiple IT responsibilities in a dynamic environment. UAE Driving License is mandatory.