In Room Dinning Supervisor

Job Summary Basiqat by Mantis is seeking a passionate, service-oriented, and highly organized In-Room Dining Supervisor to join our pre-opening Food & Beverage team. The successful candidate will be responsible for supervising daily in-room dining operations, ensuring the highest standards of luxury hospitality, personalized service, food presentation, and guest satisfaction. As a member of the pre-opening team, the In-Room Dining Supervisor will play an important role in establishing service procedures, preparing operational equipment, training Heartists, and ensuring the department is fully prepared to deliver a seamless and memorable dining experience from the resort's opening. Key Responsibilities In-Room Dining Operations & Service Excellence • Supervise daily in-room dining operations to ensure efficient, professional, and personalized service. • Ensure all guest orders are accurately received, processed, prepared, and delivered within established service standards. • Oversee the setup, presentation, and delivery of in-room dining orders in accordance with luxury hospitality standards. • Monitor service quality, food presentation, temperature, and order accuracy before delivery. • Ensure proper handling of special dietary requirements, allergies, and personalized guest preferences. • Coordinate timely collection of used trays, trolleys, and dining equipment from guest accommodations. • Maintain high standards of cleanliness, hygiene, and organization in all in-room dining service areas. • Ensure all operational procedures comply with approved Mantis and Accor brand requirements. Luxury Guest Experience & Personalization • Deliver warm, attentive, and discreet service that reflects the resort's luxury positioning. • Anticipate guest needs and ensure personalized dining experiences. • Handle guest requests, feedback, and complaints professionally and efficiently. • Coordinate special dining arrangements, celebrations, romantic setups, and VIP amenities as required. • Ensure guest preferences and special requests are communicated accurately to relevant departments. • Monitor guest satisfaction and recommend improvements to enhance the in-room dining experience. • Promote a culture of genuine hospitality, attention to detail, and service excellence among Heartists. Pre-Opening Operational Readiness • Support the setup and implementation of the In-Room Dining department's operational procedures and service standards. • Assist in preparing departmental checklists, service sequences, and standard operating procedures. • Coordinate the setup and organization of in-room dining service stations, equipment, and supplies. • Support the identification and preparation of operating supplies and equipment (OS&E) required for the department. • Participate in menu familiarization, service rehearsals, and operational simulations before opening. • Assist in establishing order-taking procedures, delivery standards, and service recovery guidelines. • Support the recruitment, onboarding, and training of in-room dining Heartists. • Work closely with the Food & Beverage management team to ensure all pre-opening milestones and operational readiness requirements are achieved. Team Supervision & Heartist Development • Supervise, guide, and motivate In-Room Dining Heartists during daily operations. • Conduct daily briefings to communicate service priorities, guest preferences, and operational updates. • Support the preparation of duty schedules and appropriate staffing arrangements. • Provide on-the-job training in service etiquette, order-taking, product knowledge, and luxury service standards. • Monitor Heartist performance and provide constructive feedback and coaching. • Promote teamwork, professionalism, grooming standards, and a positive working environment. • Support the Food & Beverage management team in maintaining effective communication and operational discipline. Food & Beverage Coordination • Maintain effective communication with Kitchen, Housekeeping, Front Office, and other relevant departments. • Coordinate with the culinary team to ensure timely preparation and delivery of guest orders. • Ensure accurate communication of menu items, availability, dietary requirements, and special requests. • Monitor order flow and resolve operational delays promptly. • Support coordination of VIP amenities, special occasions, and customized dining arrangements. • Ensure all service equipment is handled properly and maintained in good condition. Cost Control & Inventory Management • Monitor the use of in-room dining supplies, equipment, and consumables. • Assist with inventory checks and stock replenishment. • Minimize breakage, waste, and unnecessary operational expenses. • Ensure accurate billing, payment processing, and proper handling of guest charges. • Support departmental cost-control initiatives without compromising service quality. • Report equipment defects, shortages, and maintenance requirements promptly. Health, Safety & Hygiene Compliance • Ensure compliance with applicable food safety, hygiene, and sanitation requirements. • Monitor proper food handling, transportation, and service practices. • Ensure adherence to HACCP principles and relevant food safety procedures. • Maintain safe and hygienic working conditions in service areas. • Ensure proper cleaning and sanitization of service equipment, trays, and trolleys. • Report food safety concerns, incidents, and operational risks to management. • Support sustainability initiatives, including responsible waste management and efficient resource utilization. Qualifications Education & Experience • Diploma or bachelor's degree in Hospitality Management, Food & Beverage Management, or a related field. • Minimum 2 3 years of relevant experience in Food & Beverage service, preferably including in-room dining operations. • Previous supervisory or team-leading experience within a hotel or resort is highly desirable. • Experience within luxury hotels, resorts, or internationally recognized hospitality brands is preferred. • Previous hotel or resort pre-opening experience is an advantage. • Strong understanding of luxury in-room dining service standards, order-taking procedures, and guest service etiquette. • Familiarity with hotel point-of-sale (POS) systems and in-room dining order management procedures. • Experience in handling VIP guest requests, special dining arrangements, and service recovery situations is an advantage. Skills & Competencies • Excellent guest service and interpersonal skills. • Strong leadership, team supervision, and coaching abilities. • Excellent command of English; Arabic proficiency is highly desirable. • Strong communication and coordination skills. • Excellent attention to detail and commitment to luxury service standards. • Ability to work efficiently under pressure while maintaining service quality. • Strong organizational, multitasking, and time-management skills. • Good knowledge of food and beverage products, menu presentation, and service techniques. • Ability to handle guest complaints and resolve service issues professionally. • Familiarity with POS systems and basic operational reporting. • Proactive, reliable, and guest-focused approach. • Strong teamwork and collaboration across operational departments. • Flexibility to work shifts, weekends, and public holidays according to operational requirements. • Adaptability to the demands of a pre-opening environment.