In Room Dining Supervisor

Main Duties and Responsibilities • Lead, mentor and inspire the In-Room Dining & Mini Bar team to deliver exceptional service. • Ensure all guest interactions are seamless, personalized and reflective of Rixos' luxury standards. • Oversee daily operations, including service flow, staffing, menu execution and presentation. • Create memorable experiences for VIP and high-profile guests, anticipating their needs with warmth and discretion. • Monitor guest feedback and proactively resolve service opportunities. • Drive team performance through coaching, development and leading by example. • Manage Mini Bar stock, inventory, revenue controls and departmental costs. • Work collaboratively with Culinary, Front Office, Housekeeping and wider F&B teams. • Ensure compliance with food safety, hygiene, WHS and hotel standards. • Identify opportunities to improve guest satisfaction, operational efficiency and commercial performance. SALARIES AND BENEFITS • Competitive Salary • Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks • Vacation tickets /benefits provided by the hotel • Medical Insurance Provided • Proven experience in premium or luxury F&B operations, ideally within a five-star environment. • Previous leadership or supervisory experience with a passion for developing and inspiring teams. • Strong knowledge of wine, champagne, beverage operations, stock control, revenue reconciliation and POS systems. • A genuine passion for personalised guest service with the ability to create memorable experiences. • Confident in handling guest requests and challenges with elegance, discretion and professionalism. • Warm, adaptable and dependable, with a strong eye for detail and presentation. • Ability to work a rotating roster, including weekends and public holidays. • Current RSA certificate. • Full Australian working rights.