Job description
• Daily cleaning and upkeep
• Clean and sanitise designated areas including offices, meeting rooms, kitchens, bathrooms and communal spaces to established standards.
• Dust, vacuum, sweep and mop floors; empty bins and replace liners.
• Refill consumables (soap, paper towels, toilet paper) and report low stock levels to line manager.
• Ensure furniture and equipment are arranged tidily and safely.
Laundry and linen
• Collect, wash, dry, fold and store linen and towels in line with hygiene procedures.
• Maintain accurate records of laundry stock and report losses or damage.
Event support and set‑up
• Assist with event set‑up and breakdown, including moving furniture and preparing rooms to briefed specifications.
• Ensure quick turnarounds between bookings while maintaining cleanliness standards.
Health, safety and maintenance
• Follow health and safety guidelines at all times, using cleaning chemicals and equipment safely and in accordance with instructions.
• Report maintenance issues, hazards or breakages to the operations team promptly.
• Participate in routine checks and support pest control or deep‑clean schedules when required.
Customer service and teamwork
• Greet members, visitors and colleagues courteously and assist where appropriate.
• Work collaboratively with colleagues across teams to ensure a positive experience for Members and visitors.
• Maintain professional, respectful interactions that reflect the organisation’s values.
Record keeping and supplies
• Maintain accurate cleaning logs, checklists and stock records as required.
• Support ordering and receiving of supplies, ensuring storerooms are tidy and items are stored safely.
• Possess a minimum of 1-2 years of proven experience in a professional housekeeping or cleaning role.
• Demonstrate a keen eye for detail and a commitment to achieving high standards of cleanliness.
• Exhibit physical stamina and agility to perform tasks such as bending, lifting, and standing for extended periods.
• Communicate effectively in English, with proficiency in other languages being a distinct advantage.
· Previous housekeeping, facilities or cleaning experience preferred but not essential; training will be provided.
· Ability to follow instructions, manage time effectively and work with minimal supervision.
· Physically able to perform duties including lifting, bending and prolonged standing.
· Flexible approach to working hours including occasional evenings or weekends to support events.
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