House Manager

EliteButlers is seeking an accomplished and highly professional House Manager to oversee the day-to-day operations of an UHNW private residence in Dubai. The ideal candidate will bring 7 10 years of experience in luxury hospitality, palace operations, or high-end private household management. The successful candidate will be responsible for maintaining impeccable household standards, leading and coordinating domestic staff, anticipating the family's needs, and ensuring seamless daily operations. The role requires exceptional organisational skills, refined hospitality etiquette, sound judgement, and absolute discretion when managing the family's personal affairs. KEY RESPONSIBILITIES 1. UHNW Household Management • Oversee the complete day-to-day operations of the private residence, ensuring seamless and efficient functioning. • Maintain exceptional standards of presentation, cleanliness, organisation, and comfort throughout the property. • Develop and implement household routines, operating procedures, checklists, and service standards. • Anticipate the family's requirements and proactively coordinate arrangements to ensure a personalised living experience. • Ensure the residence is consistently prepared for family activities, private gatherings, and visiting guests. 2. Household Staff Leadership • Manage, supervise, and coordinate household personnel, including butlers, housekeepers, private chefs, drivers, and other domestic staff, as applicable. • Establish clear responsibilities, duty schedules, reporting lines, and performance expectations. • Conduct staff briefings and ensure consistent adherence to household protocols and service standards. • Monitor staff grooming, conduct, punctuality, and professional performance. • Foster a service-oriented, disciplined, and collaborative household team. 3. Luxury Hospitality & Guest Experience • Ensure discreet, personalised, and anticipatory service for the principals, family members, and distinguished guests. • Coordinate guest arrivals, departures, private dining, special occasions, and household events. • Oversee formal service arrangements, table settings, and hospitality presentation where required. • Ensure staff demonstrate refined etiquette, professional communication, cultural sensitivity, and impeccable manners. • Handle special requests and unexpected situations calmly and efficiently. 4. Residence, Maintenance & Vendor Management • Oversee the upkeep, presentation, and operational readiness of the residence. • Coordinate preventive maintenance, repairs, inspections, and servicing of household systems and equipment. • Manage relationships with approved vendors, contractors, and external service providers. • Monitor household supplies, premium inventory, equipment, and replenishment requirements. • Ensure all external personnel follow the residence's access, security, and confidentiality protocols. 5. Household Administration & Coordination • Maintain organised records of household inventories, expenses, maintenance schedules, and service contracts. • Coordinate household purchasing, deliveries, appointments, and other operational requirements. • Liaise with the principal's representative, Personal Assistant, or family office, as applicable. • Prepare operational updates and address issues proactively. • Manage competing priorities with accuracy, efficiency, and attention to detail. 6. Confidentiality, Privacy & Professional Conduct • Maintain absolute discretion regarding the family's identity, lifestyle, personal affairs, visitors, and schedules. • Protect confidential information and ensure staff understand and follow privacy requirements. • Exercise sound judgement when handling sensitive requests or unforeseen situations. • Respect household boundaries and follow established access and security procedures. • Maintain the highest standards of integrity, trustworthiness, and professional conduct. CANDIDATE REQUIREMENTS • 7 10 years of relevant experience in UHNW private households, luxury residences, palace operations, or five-star luxury hospitality. • Demonstrated experience managing household staff and overseeing complex daily operations. • Strong understanding of luxury hospitality standards, formal etiquette, and personalised service delivery. • Proven ability to anticipate requirements and manage tasks proactively without constant supervision. • Excellent leadership, communication, coordination, and problem-solving abilities. • Strong knowledge of residence maintenance coordination, household administration, and vendor management. • Impeccable personal presentation and professional demeanour. • Exceptional discretion, emotional intelligence, integrity, and cultural awareness. • Ability to remain composed under pressure and adapt to changing household priorities. • Relevant professional references and a verifiable employment history are preferred. IDEAL CANDIDATE PROFILE The ideal candidate is a polished, detail-oriented, and service-driven professional who understands the expectations of an UHNW private household. They should be confident in managing staff, maintaining elevated residential standards, anticipating the family's needs, and delivering seamless, personalised service while ensuring complete privacy and discretion. • 7 10 years of relevant experience in UHNW private households, luxury residences, palace operations, or five-star luxury hospitality. • Demonstrated experience managing household staff and overseeing complex daily operations. • Strong understanding of luxury hospitality standards, formal etiquette, and personalised service delivery. • Proven ability to anticipate requirements and manage tasks proactively without constant supervision. • Excellent leadership, communication, coordination, and problem-solving abilities. • Strong knowledge of residence maintenance coordination, household administration, and vendor management. • Impeccable personal presentation and professional demeanour. • Exceptional discretion, emotional intelligence, integrity, and cultural awareness. • Ability to remain composed under pressure and adapt to changing household priorities. • Relevant professional references and a verifiable employment history are preferred. The ideal candidate is a polished, detail-oriented, and service-driven professional who understands the expectations of an UHNW private household. They should be confident in managing staff, maintaining elevated residential standards, anticipating the family's needs, and delivering seamless, personalised service while ensuring complete privacy and discretion.