House Manager

Job Description- Consolidated Position: House Manager Location: Dubai Reporting To: Executive Assistant to MD Employment Type: Full-Time Position Overview The House Manager will be responsible for the efficient operation of the Managing Director's private residence, ensuring exceptional standards of hospitality, comfort, safety, maintenance, and confidentiality for the Principal, family members, and guests. The role oversees household staff, service providers, property maintenance, guest experiences, events, budgets, and multi residence coordination. Key Responsibilities 1. Household Operations and Service Standards Oversee daily household operations, ensuring high standards of cleanliness, presentation, service, and comfort. Establish household procedures, service standards, schedules, and quality controls. Coordinate household activities, appointments, deliveries, maintenance, and special requests. Manage inventories, supplies, household assets, and operational requirements. Ensure services consistently align with the Principal's and family's preferences and expectations. 2. Household Staff Management Lead and supervise household staff, including housekeeping, butlers, chefs, drivers, security, and support personnel. Manage staffing schedules, task allocations, leave planning, training, and performance. Promote professional conduct, service excellence, grooming standards, and confidentiality. Ensure proper accountability and control of assets assigned to staff. 3. Principal, Family & Guest Services Anticipate and manage the preferences, routines, and lifestyle requirements of the Principal and family. Coordinate reservations, appointments, concierge services, travel-related arrangements, and special requests. Manage VIP guest arrivals, stays, hospitality, and departures while ensuring a seamless and discreet experience. 4. Property & Vendor Management Oversee preventive and corrective maintenance of the residence, facilities, equipment, and assets. Conduct regular inspections and coordinate repairs, renovations, and improvement projects. Manage relationships with vendors, contractors, and service providers, ensuring quality, reliability, confidentiality, and compliance with household requirements. Maintain records related to assets, warranties, contracts, maintenance, and insurance. 5. Events & Entertaining Plan and execute private dinners, family gatherings, celebrations, and VIP events. Coordinate catering, d cor, staffing, transportation, security, guest requirements, and event logistics. Ensure flawless execution and exceptional service standards throughout all events. 6. Administration & Budget Control Monitor household budgets, expenditures, inventories, invoices, contracts, and petty cash. Prepare operational and expenditure reports as required. Drive cost efficiency while maintaining premium service standards. Ensure timely renewal of contracts, licences, warranties, and insurance policies. 7. Security, Safety & Confidentiality Work closely with security teams to maintain a safe and secure environment. Ensure compliance with security, access control, health, safety, emergency, and privacy protocols. Maintain the highest standards of confidentiality, discretion, and professionalism at all times, safeguarding all information relating to the Principal, family members, guests, household operations, assets, travel, and personal affairs 8. Travel & Multi-Residence Coordination Support family travel arrangements and ensure continuity of service during travel. Travel with the Principal or family when required to ensure continuity of service. Coordinate operations, inventory controls, opening/closure activities, and service standards across multiple residences where applicable. The role holder may be assigned additional responsibilities, projects, or duties from time to time based on the evolving needs of the Principal, family office, or household operations. Such responsibilities shall be aligned with the nature and level of the position and communicated by the reporting manager Bachelor s degree in hospitality management, Hotel Management or a related discipline is preferred. Professional certification in Butler Service, Luxury Hospitality, Household Management, Estate Management, or Private Service will be an added advantage. 5 to 8 years of progressive experience in luxury hospitality, private residence management, estate management, butler service, family office operations, or UHNI/HNI environments. Proven experience managing large private residences or multiple properties, ensuring seamless operations and exceptional service standards. Strong leadership and team management skills, with experience leading multicultural teams and service providers. Excellent communication and organizational skills, with strong English proficiency, attention to detail, discretion, and the ability to manage multiple priorities