Head Therapist

• Supervise, train, and develop spa therapists to ensure exceptional treatment quality and guest service standards. • Oversee daily spa operations, including therapist scheduling, treatment room preparation, hygiene, and safety standards. • Monitor treatment and retail sales performance, implement sales strategies, and achieve revenue targets. • Manage spa inventory, stock control, product displays, and supplier coordination. • Assist the Spa Manager with recruitment, therapist assessments, performance appraisals, and team development. • Collaborate with Front Office, Concierge, and Recreation teams to enhance guest experiences, promote spa services, and maximise revenue opportunities. Requirements • Minimum 2 3 years of experience in a supervisory role within a luxury hotel spa. • Recognised certification or diploma in Spa Therapy, Beauty Therapy, or a related field. • Strong knowledge of spa treatments, retail sales, and daily spa operations. • Proven leadership, team training, and performance management skills. • Excellent communication, guest service, and organisational skills. • Strong commercial awareness with the ability to achieve sales targets. • Minimum 2 3 years of experience in a supervisory role within a luxury hotel spa. • Recognised certification or diploma in Spa Therapy, Beauty Therapy, or a related field. • Strong knowledge of spa treatments, retail sales, and daily spa operations. • Proven leadership, team training, and performance management skills. • Excellent communication, guest service, and organisational skills. • Strong commercial awareness with the ability to achieve sales targets.