Assistant Spa Manager

What you will do • Support the daily management of Spa, Wellness, and Fitness operations, ensuring the highest standards of luxury service and operational excellence. • Drive team performance through coaching, training, mentoring, and continuous development initiatives. • Support revenue growth through membership sales, retail performance, upselling programs, and wellness experiences. • Enhance spa and wellness offerings by identifying industry trends and introducing innovative treatments, services, and retail products. • Oversee the Spa Membership Program, ensuring sales, retention, engagement, and satisfaction targets are achieved. • Ensure exceptional guest and member experiences by proactively handling feedback, resolving concerns, and personalizing service whenever possible. • Manage administrative and operational functions, including payroll, inventory control, retail management, contracts, and vendor payment follow-up. • Monitor compliance with brand standards, health and safety requirements, and departmental policies and procedures. • Collaborate closely with hotel leadership and cross-functional teams to drive departmental objectives, guest satisfaction, and business performance. • Previous experience as an Assistant Spa Manager or in a similar leadership role within a luxury hotel, resort, or wellness environment. • Proven ability to lead, motivate, and develop high-performing teams. • Strong understanding of spa, wellness, fitness, and luxury guest service operations. • Demonstrated success in driving revenue through memberships, retail sales, and upselling initiatives. • Experience managing budgets, payroll, inventory, and day-to-day operational administration. • Excellent communication, interpersonal, and guest recovery skills. • Strong organizational and problem-solving abilities, with a hands-on and proactive approach to leadership.