General Work with the line supervisor to identify and establish medium- to short-term strategic priorities and targets in line with QC+ policies and guidelines and ensure their successful execution. Implement initiatives that enable maximum output and fully contribute to the delivery of department goals. Execute policies and procedures review to identify areas of improvement within the team and recommend changes that lead to best-practice operations. Develop and monitor KPIs, take corrective actions where necessary, and produces regular reports with analysis and comment on performance and results. Operational Plan and implement menu changes in consultation with the Head Chef. Handle menu planning and food production to control food costs. Recommend and promote new menu ideas for events/special days. Supervise and coordinate all activities and personnel concerning pastry food preparation, kitchen/pastry, and pastry storeroom areas. Supervise all personnel to ensure cleanliness of the kitchen, equipment, and food safety. Keep records of pastry training and manage training sessions. Sample and observe pastry food to ensure conformance to recipes and standards. Supervise inventories and purchases of food items, kitchen supplies, and equipment. Follow up with maintenance team to repair and maintain kitchen equipment. Alert top management of any serious concern with guests or employees. Build working relationships with external food and beverage suppliers with the objective of cost control. Attend conferences, meetings, and seminars to remain abreast of industry trends and latest developments. Staff Management Motivate staff and empower direct reports by providing the necessary tools and support required to meet business goals. Establish clear directions, prioritize tasks, assign, and delegate responsibility, monitor individual performance, provide regular feedback, and take prompt action where necessary. Build opportunities for staff members to suggest, participate in, and contribute to improvement, innovation, and knowledge-sharing initiatives. Provide guidance and ensure staff members comply with QC+ s policies, processes, practices, and systems.
Qualifications High school diploma or a relevant discipline A minimum of 6 years relevant experience as a Head Pastry Chef Well-developed computing skills, including the understanding of relevant IT products and software (Microsoft Word, Excel, PowerPoint, and ERP/Oracle)
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