Guest Service Agent - Health Club

• Welcome and assist hotel guests, club members, and visitors in a warm, friendly, and professional manner, ensuring excellent guest service in line with hotel standards. • Handle guest inquiries, telephone calls, reservations, and bookings for the Health Club, swimming pool, gym, sports facilities, and recreational activities. • Manage guest registration, membership verification, facility access, and daily attendance records, ensuring accurate documentation. • Provide information about Health Club facilities, membership packages, sports activities, promotions, and other hotel services. • Process payments, membership fees, and facility charges accurately in accordance with hotel financial procedures. • Coordinate with Front Office, Housekeeping, Engineering, and the Sports & Recreation team to ensure smooth daily operations and guest satisfaction. • Handle guest requests, feedback, and complaints professionally, ensuring timely resolution and escalating concerns when necessary. • Maintain the cleanliness, organisation, and presentation of the reception area and ensure facilities meet hotel hygiene and safety standards. • Promote Health Club memberships, sports programmes, fitness activities, and recreational services to maximise guest engagement and revenue opportunities. • Support the organisation of sports events, recreational activities, and special promotions while ensuring compliance with hotel policies and standard operating procedures.Company Description • Previous experience in a luxury hotel, resort, health club, or sports and recreation facility is preferred. • Excellent communication and interpersonal skills with a strong guest-service orientation. • Good knowledge of hotel operations, fitness facilities, and recreational services. • Proficiency in Microsoft Office and hotel reservation or membership management systems. • Ability to handle multiple tasks while maintaining professionalism and attention to detail. • Strong teamwork, problem-solving, and organisational skills. • Flexible to work shifts, weekends, and public holidays according to operational requirements.