Guest Relation Officer

Job Description • Plan and coordinate the provision of friendly, efficient, and personalized services to guests. • Assist with guest check-ins and check-outs as required. • Anticipate guest needs, handle enquiries, and resolve guest concerns professionally. • Welcome and escort guests to various locations within the hotel. • Maintain excellent knowledge of hotel facilities, products, and services. • Provide information and promote hotel services, facilities, and special events. • Maintain comprehensive product and service knowledge to explain and promote hotel offerings. • Stay informed about hotel programs and events to recognize and respond to guest needs. • Create a positive hotel image through every interaction with internal and external guests. • Build and maintain positive relationships with guests and colleagues to anticipate and exceed expectations. • Support all departments in delivering exceptional guest service. • Communicate guest feedback to the Front Office Manager for appropriate action. • Report operational issues to Management with recommendations for resolution. • Adhere to Front Office policies, procedures, and hotel standards. • Follow the Hotel Handbook and all general policies and procedures. • Ensure compliance with Radisson Hotel Group brand standards. • Demonstrate a strong Yes I Can! attitude. • Adhere to Radisson Hotel Group s Responsible Business ethics. Qualifications • Previous experience in Guest Relations or Front Office in a 5-star hotel is preferred. • Excellent communication and interpersonal skills. • Professional, polished, and confident personality with excellent grooming standards. • Strong knowledge of luxury guest service standards and hotel operations. • Ability to handle VIP guests, special requests, and guest complaints professionally. • Excellent knowledge of hotel facilities, outlets, promotions, and local attractions. • Strong organizational, problem-solving, and time-management skills. • Ability to work effectively in a fast-paced, multicultural hotel environment. • Demonstrates a genuine passion for hospitality and a strong Yes I Can! attitude. Qualifications • Previous experience in Guest Relations or Front Office in a 5-star hotel is preferred. • Excellent communication and interpersonal skills. • Professional, polished, and confident personality with excellent grooming standards. • Strong knowledge of luxury guest service standards and hotel operations. • Ability to handle VIP guests, special requests, and guest complaints professionally. • Excellent knowledge of hotel facilities, outlets, promotions, and local attractions. • Strong organizational, problem-solving, and time-management skills. • Ability to work effectively in a fast-paced, multicultural hotel environment. • Demonstrates a genuine passion for hospitality and a strong Yes I Can! attitude.