Guest Experience Host - Russian Speaking

How You'll Shine • Greeting and registering of owners and guests • Providing information on local area attractions • Completion of all department-related paperwork • Using all communication equipment, including telephones, facsimiles and computers • Assist in the tour generation process to ensure that prospects meet the Company s tour qualification specifications • Meet guests face to face and generate sales appointments for our sales centres located at our amazing resorts and via livestream • Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered • Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check-in process • Clearly articulate the benefit of travelling within Travel & Leisure's community • Meet targets and KPI's as set by the business • This role requires you to be available for weekend and public holiday shifts. This role requires a native level proficiency in Russian. How You'll Be Rewarded Build your career with a value-driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include: • Professional development funding • Great career development opportunities What You'll Bring To be successful in this role, you will be: • Previous experience within a similar hotel position • Genuine passion for customer service and the local area • Excellent communicator with strong interpersonal skills • Enthusiastic, self-motivated and positive individual • Arabic and English • Immaculate presentation and professional grooming standards • High levels of computer literacy • Previous experience with a PMS system (Hirum, Fidelio, Opera, etc.) is advantageous • Have the ability to recognise and solve problems in the workplace • Ability to work a flexible schedule, including nights, weekends, public and school holidays. • Previous experience within a similar hotel position • Genuine passion for customer service and the local area • Excellent communicator with strong interpersonal skills • Enthusiastic, self-motivated and positive individual • Arabic and English • Immaculate presentation and professional grooming standards • High levels of computer literacy • Previous experience with a PMS system (Hirum, Fidelio, Opera, etc.) is advantageous • Have the ability to recognise and solve problems in the workplace • Ability to work a flexible schedule, including nights, weekends, public and school holidays.