Global Key Account Manager

This role is responsible for driving strategic global revenue growth across a portfolio of high-value multinational Corporate and MICE accounts. The Global Account Lead translates Accor s commercial priorities across Business Travel and Meetings & Events into clear, measurable actions across hotels, regions and global stakeholders. As the global integrator, the role shapes account strategy, strengthens commercial discipline and orchestrates multi-market execution to grow share, revenue and total account value growth. Strategic Global Account Leadership • Own global strategy, performance and growth for assigned multinational Corporate & MICE accounts. • Develop account plans with clear revenue targets, share-shift priorities, market penetration strategies and stakeholder frameworks. • Act as the global integrator to ensure consistent execution across regions and brands. • Influence regional teams through structured insights, forecasts and prioritisation based on client potential and market dynamics. Annual RFI / RFP Leadership • Lead the global RFI/RFP cycle end-to-end, ensuring alignment with pricing, distribution, sustainability and loyalty frameworks. • Shape bid strategy with regions to improve win rates and defend share. • Govern all submissions, ensuring accuracy of LRA, dynamic pricing, content and availability. • Deliver post-RFP analytics covering win/loss drivers, pricing gaps, competitive benchmarks and forward opportunities. Global MICE & Meetings Strategy • Drive global commercial strategy for MICE accounts including RFP consolidation, lead management and contracting. • Build relationships with global agencies and event owners to secure group blocks and repeat event pipelines. • Partner with regional MICE hubs to ensure operational consistency, compliance and turnaround times. Cross-Regional Execution & Integration • Translate global strategy into concrete actions across MEA/APAC, Europe and the Americas. • Lead Global Business Reviews (QBRs) with internal stakeholders and clients. • Ensure hotels execute with precision on rates, availability, contracting, loyalty delivery and service standards. • Provide regional guidance on pricing integrity, contract compliance and market nuances. Stakeholder Management & Strategic Communication • Deliver clear, data-driven performance updates to DOS, SVP Global Sales and regional leadership. • Prepare executive-level performance summaries, strategic briefs and commercial insights. • Coordinate cross-regional alignment and maintain consistent communication with client stakeholders. Change Leadership, Account Development & Innovation • Identify opportunities to modernise Corporate & MICE engagement through tools, data, digital workflows and commercial levers. • Introduce initiatives to increase loyalty contribution, accelerate direct booking behaviour and enhance client experience. • Support client-aligned sustainability and ESG initiatives across Corporate and MICE programmes. • 5 10 years commercial experience in hospitality, travel or related industries with strong understanding of hotel operations, sales, marketing and distribution. • Proven experience managing multinational corporate portfolios across hospitality, MICE, airlines or travel procurement. • Demonstrated success growing complex global accounts and driving multi-market revenue and share shift. • Deep knowledge of global RFI/RFP processes, LRA & dynamic pricing, distribution, MICE contracting and TMC/agency workflows. • Strong influencing skills across regions, brands and senior client stakeholders. • Experienced in building multi-year global account strategies and driving disciplined regional execution across sales, revenue, distribution and loyalty.