Glamping Manager Operations

Responsibilities: • Resort Operations Oversee daily resort operations and ensure smooth and efficient service delivery. • Guest Experience Maintain high guest satisfaction and promptly address guest concerns and service recovery. • Front Office & Guest Services Oversee reservations, check-in/out, guest relations, room allocation, billing, and buggy/guest transportation services. • Team Management Lead, coach, and develop operational teams while ensuring appropriate staffing and performance. • Operational Readiness Ensure villas, facilities, activities, and guest areas are fully prepared and maintained to operational standards. • SOP & Compliance Ensure all operations follow company SOPs, safety requirements, and applicable regulatory standards. • Cross-Department Coordination Work closely with Housekeeping, Engineering/FM, F&B, Entertainment, Security, HR, Finance, and Revenue teams. • Cost & Resource Management Monitor operational costs, manpower, resources, and productivity to support budget and business objectives. • Revenue Support Coordinate with Revenue and Sales & Marketing teams to support occupancy, room revenue, promotions, and commercial opportunities. • Continuous Improvement Identify operational gaps and implement improvements to enhance efficiency, service quality, and the overall guest experience. Requirements: • Bachelor s degree or Diploma in Hospitality Management or related field • Minimum 2 years of experience in Room division • Proficiency in Opera PMS, cloud, SynXis, and Channel Manager systems is an advantage. • Strong analytical, organizational, and reporting skills. • Excellent communication skills in English; additional languages are a plus. • Ability to multitask, prioritize, and work under • pressure in a fast-paced environment. • Strong customer service orientation. • Proactive, detail-oriented, and results-driven. • Ability to work independently as well as collaboratively in a team. • Flexible and adaptable to changing operational needs. • High level of integrity and professionalism