General Manager - Water Sector

Job Purpose Leading and overseeing the various Water & Wastewater activities in alignment with the organisational strategy and objectives, which include Wastewater Projects, Operations and Maintenance (O&M). Ensuring efficiency and reliability, achieving operational excellence and adhering to the governance and standards. In addition, this role is responsible for continuously monitoring the performance of delivered activities and ensuring their compliance to the organisation s standards. Leading the operational performance and maintaining the progress reporting and advice on an improvement area. Ensuring that all operations of water & wastewater are conducted efficiently, safely, and in compliance with regulatory standards. Identify and evaluate new business opportunities, best practices and market trends to drive growth, expansion and innovation. Maintaining a system performance dashboard for all operational matters. Furthermore, the role is responsible for identifying any issues and conflicts and establishing corrective methods accordingly to ensure business continuity. Key Responsibilities and Accountabilities Lead the translation of organisation s overarching strategy into objectives and plans for the directorates. Ensure that the performance is effectively monitored and managed in order to achieve the directorates mandates and objectives. Establishing a dashboard to monitor and report the operational performance, maintenance and achievements. Communicate and present Nama Holding business strategy and directions to its subsidiaries. Identify and evaluate new business opportunities and market trends to drive growth and expansion. Oversee the day-to-day operations of the water & wastewater, ensuring efficiency and reliability in operation. Manage the network performance, progress report and suggested an improvements area. Responsible for maintaining high operational excellence and business compliance to the standards and regulation. Develop innovation and new technologies that positioning Nama Holding in the market. Optimize the non-revenue water & Infiltration. Adhere to the rules and regulation and ensuring fully compliance to the requirements. Ensure the water & wastewater dependability in the regions and the emergency response objectives. Provide periodic reports on all water & wastewater operation & maintenance activities to the management. Carry on international benchmarking for the operational and performance and suggested improvements. Adhere to Asset Management system scope to maintain system resiliency, reliability and efficiency. Exploring new business and non-regulated activities to maximize the shareholders return. Maintaining high customer services satisfactions. Oversees the performance and high quality of the drinking water distribution and supply. Oversees the performance and high quality of drinking water supply and wastewater catchment. Ensure the achievement of the goals by setting priorities and objectives for direct reports, managing performance, developing and motivating highly qualified talent in order to maximise performance, and improve operational excellence and productivity. Develop and implement policies and procedure and operating model. Ensure the project delivery maintained and achieved as per the plan and budget. Ensure adherence to the Health, Safety, Environment and Quality (HSEQ) policies, procedures and guidelines. Implement and maintain robust HSE protocols to protect employees, customers, and assets. Conduct regular audits to ensure compliance with regulatory requirements and policies Reporting business compliance and ensure all operations comply with the regulations and standards Define SMART KPIs, responsibilities and authorities for team members and ensure objective periodic administration of the performance appraisal process. Review performance in an objective, fair, and transparent manner and hold people accountable for performance; create development plans in line with employee aspirations and company objectives. Actively coach team members on opportunities for performance improvement and capability development and take actions to leverage people s strengths and develop them through different available means. Building and maintaining a positive and productive work environment for team members in the department and supporting the knowledge sharing. Maintain an up-to-date knowledge and awareness of new technologies ensuring that the team understand these developments and reflect them in their work and recommendations. Delegate responsibilities and tasks to team members with clear timelines and expectations on quality; make available the requisite resources to perform the job but ultimately owns the responsibility to deliver the tasks. Identify the business need for establishing or enhancing process or automation. Provide inputs in improving or modifications to existing processes, defining and documenting it; share and assign accountabilities within the team for managing the process. Ensure that departmental reports are prepared in a comprehensive, accurate and timely manner, and meet company s requirements and standards. Responsible for closing any audit observations related to the department. Job Qualifications and Experience Minimum Qualifications Minimum of a bachelor s degree in engineering, or a related field Master s degree in engineering, or a related field is favored but not mandatory Professional Experience Minimum of 11 years of relevant experience in water operations or a related field At least 4 years of experience in a leadership role Key Competencies Shaping The Future Managing Change Building People Capability Driving Operational Excellence Driving Results Managing Customers and Stakeholders Managing Personal Proficiency Water and Power Operations Network Standards Crisis Management and Resolution Maintenance and Operations policies, procedures and standards Network System Development Reporting and Planning Minimum Qualifications Minimum of a bachelor s degree in engineering, or a related field Master s degree in engineering, or a related field is favored but not mandatory Professional Experience Minimum of 11 years of relevant experience in water operations or a related field At least 4 years of experience in a leadership role