Front Office Supervisor

Key Responsibilities • Supervise daily Front Office operations, including guest arrivals, departures, room assignments, and cashiering. • Lead and support Front Office colleagues to ensure consistent service standards and smooth daily operations. • Welcome VIPs and returning guests, ensuring personalized and memorable experiences. • Handle guest requests, concerns, and complaints professionally, ensuring timely resolution and follow-up. • Conduct daily briefings and maintain effective communication across shifts and departments. • Oversee Front Office procedures and transactions using Opera Cloud PMS, ensuring accuracy and compliance. • Coordinate with Housekeeping, Engineering, Reservations, Security, and other departments to ensure seamless guest experiences. • Identify opportunities to enhance guest satisfaction through room upgrades, upselling, and personalized recommendations. • Promote the Disloyalty loyalty program and encourage guest engagement. • Monitor guest profiles, preferences, and feedback to continuously improve service delivery. • Ensure compliance with hotel policies, financial procedures, safety standards, and guest confidentiality requirements. • Support the Duty Manager in maintaining operational efficiency and resolving day-to-day challenges. Qualifications • Minimum 2 years of experience in Front Office or guest-facing operations within a luxury, five-star, or lifestyle hotel. • Previous supervisory experience is preferred. • Diploma or relevant qualification in Hospitality Management is an advantage. • Experience with Opera Cloud PMS or similar hotel management systems. • Strong verbal and written communication skills in English are required. • Excellent guest service, leadership, and problem-solving skills. • Strong organizational skills with attention to detail. • Ability to remain professional and composed in a fast-paced environment. • A positive, confident, and team-oriented approach with a genuine passion for hospitality. • Flexibility to work shifts, weekends, and public holidays as required. • Minimum 2 years of experience in Front Office or guest-facing operations within a luxury, five-star, or lifestyle hotel. • Previous supervisory experience is preferred. • Diploma or relevant qualification in Hospitality Management is an advantage. • Experience with Opera Cloud PMS or similar hotel management systems. • Strong verbal and written communication skills in English are required. • Excellent guest service, leadership, and problem-solving skills. • Strong organizational skills with attention to detail. • Ability to remain professional and composed in a fast-paced environment. • A positive, confident, and team-oriented approach with a genuine passion for hospitality. • Flexibility to work shifts, weekends, and public holidays as required.