Front Office Supervisor

Reliable and engaging. As a Rooms Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure. What you will be doing: • Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service • Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests • Ensure employees are informed daily about priorities to personalize service Your experience and skills include: • Service focused personality is essential • Previous experience in a similar leadership role is an asset • Prior experience working with Opera or a related system • Strong interpersonal and problem solving abilities and the ability to lead by example