Front Office Senior Receptionist

First impressions are everything! As a Front Office Supervisor, you will ensure guests have a memorable experience from arrival through departure by delivering exceptional service and maintaining operational excellence. What you will be doing: • Greet guests, manage check-ins, respond to requests, and settle accounts while providing friendly and engaging service. • Supervise day-to-day front office operations, ensuring service standards are consistently met and maintained. • Address guest concerns promptly, track issues, and notify appropriate departments to resolve problems efficiently. • Assist the Front Office Manager with staffing records, scheduling, and staff training initiatives. Your experience and skills include: • Service-focused personality with a genuine commitment to hospitality; proven customer service experience is required • Proficiency with Opera property management system or related hotel management software • Fluency in English and Arabic; additional languages are a plus • Demonstrated supervisory or team leadership experience in a hospitality or customer-facing environment • Strong problem-solving and conflict resolution skills with the ability to handle guest concerns professionally and efficiently • Excellent organizational and multitasking abilities to manage multiple front office operations simultaneously • Outstanding verbal and written communication skills in English and Arabic for effective guest and staff interaction • Knowledge of hospitality industry standards, guest service protocols, and front office best practices