Front Office Supervisor

Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist , and let your heart guide you in this world where life beats faster. Job Description Front Office Supervisor Reliable and engaging. As a Rooms Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure. What is in it for you: • Employee benefit card offering discounted rates in Accor worldwide • Learning programs through our Academies • Opportunity to develop your talent and grow within your property and across the world! • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 What you will be doing: • Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service • Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests • Ensure employees are informed daily about priorities to personalize service Qualifications Your experience and skills include: • Service focused personality is essential • Previous experience in a similar leadership role is an asset • Prior experience working with Opera or a related system • Strong interpersonal and problem solving abilities and the ability to lead by example