Job Description A Front Office Team Leader oversees daily reception and guest service operations, coordinates shift activities, and supports front desk staff to maintain high service standards.
What is in it for you:
• Engage in conservation efforts and help preserve wildlife.
• Enjoy sustainable adventures with exclusive rewards.
• Celebrate locality and heritage in a vibrant community.
• Advance your career with global development opportunities.
• Drive change through impactful social initiatives.
• Collaborate with a passionate, innovative team.
Key Responsibilities:
• Shift Supervision: Guide and support front office and reception agents during daily operations.
• Guest Operations: Coordinate smooth check-ins, check-outs, room assignments, and special requests.
• Service Recovery: Handle guest inquiries, resolve complaints promptly, and escalate major issues to the Manager in charge.
• Department Coordination: Communicate occupancy needs, VIP arrivals, and guest requests with Housekeeping and the Call Centre.
• System Management: Maintain accurate guest profiles and data inside Property Management Systems (such as Opera Cloud or Opera PMS).
• Team Training: Conduct shift briefings, provide ongoing coaching, and ensure adherence to brand and safety standards.
Qualifications • Experience: Minimum of 2 years in a front office or reception role, preferably within luxury hospitality.
• Technical Skills: Proficiency in hotel property management systems like Opera Cloud.
• Communication: Strong spoken and written English; additional languages (such as Arabic) are a strong advantage.
• Attributes: Calm demeanor under pressure, strong attention to detail, and flexible availability for rotating shifts, weekends, and holidays.
Is this role a fit for you?
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