Forward Deployed Engineer, Mid-Market

About the role As a Forward Deployed Engineer on the mid-market team, you run several implementations in parallel, each taking a customer from kickoff to a live agent in about four weeks. You configure agents on Murphy's platform using our templates, adapt them to each customer, and test them before launch. After go-live, you track how each agent performs, explain the results to the customer, and tune the agent and contact strategy. Over time, you improve those templates and tools so the whole team can deliver more with less effort. This is also where new FDEs at Murphy learn the craft. Strong mid-market FDEs move on to our enterprise team, which builds custom deployments for banks. You'll be based in Dubai and launch agents for lenders, telcos, utilities, healthcare providers and servicers in the UAE and the wider Middle East. In this role, you will • Run multiple mid-market implementations at the same time, from kickoff to go-live, on a fixed timeline. • Configure and adapt agents from our segment templates to each customer's policies, products and tone. • Configure how and when we reach debtors: call windows, retry and frequency rules within each country's regulations, channel mix (voice, SMS, RCS, WhatsApp), payment links and hand-offs to human agents. • Set up customer data imports and exports using our standard integration flows. • Test agents with simulations and evaluations before launch, and fix what fails. • Analyze production performance (contact rates, promises, payments, funnel) with SQL and dashboards, explain results to customers, and turn findings into agent or strategy improvements. • Spot repeated work across implementations and turn it into templates, scripts or tooling. • Help shape the standard workflow for each segment (telco, utilities, healthcare, servicers, lenders). • Hand over live customers to our Deployment Strategists with clear documentation. • Share product gaps and customer feedback with Product and Engineering. Even better if you have • Hands-on experience with LLMs: prompting, evals or building small agents. • Exposure to collections, lending, telco, utilities or other customer operations. • A Computer Science, Engineering or Math degree, or equivalent experience. and respected. • 1 to 3 years in a technical role: software engineering, solutions engineering, implementation, technical support or technical consulting. Strong graduates are welcome too. • You write Python and/or TypeScript and SQL, work with APIs and handle data files. • You like structured, repeatable work and look for ways to automate it. • You manage several projects at once and keep each one on schedule. • You communicate clearly with customers and teammates. • Native-level Arabic and fluent English.