Foreman

• Ensure effective communication with service advisors, technicians, subordinates, and senior staff to maintain smooth workshop operations. • Coordinate with service advisors to understand repair requirements, prepare and assign work orders to technicians, arrange required parts, and ensure timely vehicle delivery upon completion. • Maintain high-quality workmanship to enhance customer satisfaction, minimize repeat jobs, and improve overall workshop efficiency. • Train and coach team members to improve their technical skills, productivity, and performance. Order necessary parts from suppliers and follow up to ensure timely availability for technicians. • Ensure all automotive services meet the company’s quality standards. • Plan, distribute, monitor, and follow up on jobs to ensure work is completed accurately and within schedule. • Handle and resolve customer complaints professionally and efficiently. • Verify that parts requested by technicians are appropriate for the assigned tasks and ensure proper processing and follow-up. • Ensure all tasks listed in the work order are completed and accurately recorded in job cards. Maintain high shop floor efficiency to support timely vehicle delivery and profitability. • Reduce average vehicle downtime (out-of-service days) to less than three days. • Enforce workshop safety standards to prevent accidents, injuries, and property damage. • Minimize repeat repairs by aligning job execution with customer requirements and ensuring quality and timely delivery. • Ensure proper use, maintenance, and safety compliance of tools, equipment, and safety gear. Maintain a clean and hazard-free workshop environment (e.g., no oil spills, loose parts, hoses, or wires on the floor). • Enforce staff discipline and adherence to safety practices (e.g., no smoking, safe use of lifts, use of wheel chocks). • Ensure strict implementation of company policies, procedures, and regulations, including emergency purchase procedures. • Perform any other related duties as assigned. Technical competencies o Excellent verbal & written communication skills o Technical diagnosis o Working knowledge of automotive products, repairs and parts o Staff personal / professional problem solving o Daily operation related decision making as per the procedures laid down. Experience A minimum of 5 to 7 years of experience as a service foreman in any leading automotive company. Education and Qualifications - High School/Secondary Certificate with industrial training certificate/ Technical Diploma