Reporting directly to our F&B Manager, our F&B Team Leaders take responsibility for managing the Restaurant and Bar operations and leading and motivating the team to deliver an exceptional service through practiced standards, policies and procedures. Leading by example, you will demonstrate how to welcome and manage guests in a friendly, down to earth manner, taking great pride and attention towards creating a service that our guests love.
What will I be doing?
• Train, guide, and coach your fellow colleagues to deliver exceptional service.
• Creating a warm welcoming experience building a great rapport with repeat customers ensuring you and the team follow F&B service brand standards and procedures.
• Answer telephone calls promptly and clearly in a polite and helpful manner.
• Ensure that guest feedback and any escalations are managed effectively.
• Ensure that payments are dealt with according to the company s cash handling procedures and that shifts are effectively closed, and successfully handed over to the next shift.
• Set up, train the team and implement the hygiene & service procedures and practices.
• Build a good rapport with guests and resolve any issues quickly to maintain high quality customer service.
• Keep abreast of all promotions, activities and events in the surrounding area to give accurate information to guests.
• Identify corporate leads and driving online name mentions.
Experience
• You will be likely to have minimum of 1 year experience leading F&B team of a branded hotel.
• Knowledge of hygiene practices.
• Computer Literate Microsoft Office.
Benefits We offer a competitive salary package, medical insurance which includes dental, air tickets, and hours which offer you a work life balance.
Along with this we have many examples of how those that work with us have grown and developed their career throughout our company. So if you are committed and driven and want to develop into other areas, then we will support you to do this.
• A passion for great customer service
• Advanced English language.
• Arabic language is a plus.
• Flexible, agile and able to work under pressure.
• Proactive and excellent organizational skills.
• Ability to work and lead a team.
• Customer-oriented approach.
• Attention to details.
• F&B and Alcohol background is a plus.
Is this role a fit for you?
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