Food & Beverage Associate

Key Responsibilities • To understand and adhere to all company standards, up to and including mission statements, values and standard operating procedures related to your job description. • To display an open body posture, helpful and cheerful attitude while communicating effectively with our guests and fellow Colleagues in order to support Miral Strategy and Values. • All colleagues will comply with company grooming standards and dress codes as set out by the company at all times. • To represent and promote Miral Experiences in a positive manner at all times in order to maintain a professional brand image to all concerned stakeholders. • To help, collectively to achieve Department and Company objectives, action plans and key performance indicators. • To enforce and adhere to all UAE laws, Health, Safety & Environmental policies, industry and company rules and regulations, reporting any safety concerns or incidents to management in order to minimize risk and maintain a clean safe and hygienic environment for all Guests and Colleagues • To engage each Guest as a unique individual and listen attentively to their requests. • To adhere to all emergency procedures, ensuring Guest safety and participate in an emergency drills and evacuations as necessary. • To greet Guests as they arrive in accordance to standard operating procedures set out by the company. • To answer questions regarding the menu and making suggestions regarding food choices by menu location. • To upsell drinks before meals, side orders that complement the main dishes, and suggesting non - alcoholic beverages or alcoholic beverages including wine. • To relay food orders to the kitchen and serve courses within sequence as specified by local standard operating procedure. • To conduct all restaurant opening and restaurant closing procedures according to Pre - Set Standard Operating Procedures as defined by the company. • To utilize the correct serving techniques for all types of food and beverages offered on the menu in a specific location as set out by standard operating procedures. • When designated as a host to introduce the waiter/waitress that will be attending to the guests. • To deal with guest complaints courteously, efficiently and according to company policy and to apply guest recovery solutions. • To service tables in the restaurant area ensuring a clean and presentable environment for our guests. • To be fully aware and knowledgeable of all products sold in F&B Outlets in order to promote, suggest and up-sell products to our guests according to standard operating procedures. • Good Housekeeping - To ensure the condiment stands are kept fully stocked and replenished as required. • To clean regularly equipment, machinery and dispensers in accordance with outlet checklists and standard operating procedures. • To sweep /mop floors in the outlet as required in accordance with standard operating procedures. • To collect stock from the Warehouse and delivering to the outlet as required by team leader, supervisor or manager. • To actively interact with guests and encourage them to view the restaurant menu, enticing them with offers or promotions in line with company strategy. • To seat guests at the table and providing them with a menu and information about the style of service. • To manage the waiting list should the restaurant become full to capacity, • To maintain a safe and clean working environment by complying with company rules and HACCP procedures as set out in standard operating procedures. • Should attend and pass all legally food safety courses (example: Essential Food Safety Training/ EFST). • To manage lost & found items adhering to company s lost & found policy. • To uphold integrity by understanding and adhering to all proper wristbands handling, cash handling and point of sales procedures in order to contribute to the success of the organization. • To be fully aware and knowledgeable of all products, activities and service sold not only in F&B outlets but overall in order to promote ,suggest and up sell these products to the Guests which will in turn increase revenue, per cap and Guest satisfaction. • To operate cash register (POS System) in accordance with Standard Operating Procedures. • To keep the register area neat and stocked with necessary supplies as set out in the standard operating procedures. • To be responsible for the cash float throughout your shift and ensuring it balances correctly at the conclusion of the shift as set out in the standard operating procedures. • To be responsible for remitting the daily sales to cash control as set out in the standard operating procedures. • To adhere to company s overage & shortage policy as set out in the standard operating procedures. • To use machinery, equipment or dangerous substances in accordance with training and instruction received as defined as set out in standard operating procedures. • To assist in other areas of the outlet, such as cleaning-up, shelf stocking, or keeping items displayed in an orderly manner. • To participate fully in all training and continual assessment projects held by the food and beverage department. • To perform any additional tasks / duties that are assigned by the management team. • Minimum 1 year food and beverage experience • Customer service • Attention to detail • Good communication • Teamwork • Positive, pro-active attitude • Cash Handling • Upselling / Suggestive Selling • Broad food and beverage knowledge • Desire to listen, learn and follow up on instructions Desirable • 1 year experience as a waiter/waitress in 4* Hotel • Minimum 2 years food and beverage experience • Banquet trained • Bilingual (preferably Arabic)