Fleet Supervisor / Driver Operations Manager — Limousine & Chauffeur S

KEY RESPONSIBILITIES Driver Management & Recruitment • End-to-end recruitment of professional chauffeurs — sourcing, screening, onboarding and documentation • Maintain an up-to-date driver roster with schedules, attendance records and leave management • Conduct regular performance reviews and address disciplinary matters in line with UAE labour law Daily Target Compliance • Set, communicate and monitor daily trip and revenue targets per driver • Track real-time performance using dispatch/fleet management systems • Escalate underperformance and implement corrective action plans promptly Driver Training & Development • Design and deliver onboarding training covering route knowledge, customer service standards, vehicle handling and company SOPs • Run periodic refresher sessions to address gaps and align drivers with evolving targets • Mentor drivers to build a high-performance culture focused on daily and monthly KPIs Performance Control & Reporting • Maintain daily/weekly/monthly performance dashboards for driver productivity, trip completion rates and customer satisfaction scores • Generate management reports with trend analysis and actionable recommendations • Implement incentive structures and accountability frameworks to drive consistent target achievement Payroll Support • Compile accurate monthly data for HR/payroll processing — hours logged, trip counts, overtime, commissions and deductions • Validate driver earnings against system records before payroll finalisation • Coordinate with HR to resolve discrepancies and ensure on-time disbursement RTA & Dubai Police Fines Management • Maintain a live register of all traffic fines issued against company vehicles • Attribute each fine to the responsible driver based on trip logs and vehicle allocation records • Initiate and follow up on fine recovery through agreed deduction or repayment schedules • Liaise with drivers, HR and finance to ensure complete recovery and zero outstanding liability • Ensure compliance with RTA regulations, vehicle licensing renewals and roadworthiness inspections • Previous experience in limousine, transport, or fleet operations preferred • Strong communication and driver management skills • Ability to handle daily operations and scheduling efficiently • Knowledge of Dubai roads, RTA rules, and transport procedures • Good problem-solving and team coordination abilities • Basic computer knowledge (Excel, emails, reporting) • Ability to work under pressure and manage multiple tasks • UAE experience is an advantage • Immediate joiners preferred