About the Position:
Wynn Al Marjan Island is currently seeking a F&B - Host/Hostess to join the resort s Food & Beverage team.
The primary duties and responsibilities of this role are:
• Welcome every guest warmly and professionally in accordance with the venue s established service standards.
• Create a positive first impression by maintaining a polished appearance, professional posture, and approachable manner.
• Manage reservations accurately using the designated restaurant reservation system.
• Respond promptly and professionally to reservation enquiries received by telephone, email, or other approved communication channels.
• Record guest details accurately, including contact information, dietary requirements, seating preferences, allergies, and special occasions.
• Assist other operational areas when necessary and when service requirements permit.
• Remain informed about current promotions, seasonal offerings, special events, and entertainment.
• Provide clear and accurate information regarding opening hours, dress codes, location, menu options, availability, and venue policies.
• Follow company procedures regarding lost property, guest privacy, and special access requirements.
• Ensure all guest-facing materials are clean, accurate, and appropriately presented.
• Coordinate closely with the restaurant management, service, culinary, bar, and security teams to support smooth daily operations.
The ideal candidate for this position will have the following experience and qualifications:
• Minimum of 1-year related customer service experience in a 5-star hotel or equivalent restaurant and possess more than one language proficiency as per guest demographic specific to restaurant.
• Previous experience as a Host/Hostess, Receptionist, Guest Relations Agent, or in a similar customer-facing position is preferred.
• Experience within a luxury hotel, resort, fine-dining restaurant, or high-end hospitality environment is highly desirable.
• High school diploma or equivalent qualification is required.
• Fluent spoken English and one other language as per the guest demographic of the restaurant
• Knowledge of MS Office; RESPak, Seven Rooms will be preferred
• Customer service orientated, excellent communication and interpersonal skills, good phone etiquette and salesmanship
• Well-groomed, confident, friendly and polite
• Team player who responds quickly to demands and thrives in a high-pressure work environment
• Able to work independently
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