Engineering Services Manager

• To be responsible for taking decision on project work being carried out inside the hospital premises. • Responsible for upgrading and modernization of utility equipment in various areas. • Dealing with government organizations and other establishments in relation with maintenance department. • Responsible for planning, costing and execution of various projects inside the hospital premises. • Taking policy decision in co-ordination with the management and corporate support. • To be responsible to look after the welfare of the staff in the department. • Selecting of contractors for specific jobs based on tender evaluation and the support from the Regional Engineer. • Long-term planning in taking up renovation/modifications. • Responsible to prepare and project budget for maintenance activities. • To contribute to Quality initiatives. • To train the staff for effective application and up-gradation of equipment. • Facilitate regular meetings of engineers/supervisors and analysing problems and finding solutions. • To co-ordinate with other departments for different projects. • To perform staff appraisals when required and evaluation of the team. • To analyse the complaints and take necessary actions. • To be responsible for disciplined departmental functioning. • To compile and manage specific KPI’s as per NMC Group standards. • To carry out all routine, preventive maintenance scheduling. • To organize manpower, materials for the day-to-day activities. • To manage AMC/CMA contracts effectively and efficiently to maintain the equipment as per design specifications. • To lead or chair the FMS committee and to contribute actively. • To compile frequent risk assessments and mitigation measures throughout the facility. • To implement Facility management Plan, Policies & Program in the unit. • Oversee daily operations of hospital engineering systems (HVAC, electrical, plumbing, elevators, fire alarm, BMS, security, and medical gas systems). • Monitor system performance using FABIS, EMS, BMS or similar tools. • Ensure compliance with local authority regulations (DOH, ADCD, ADMCC, ADM etc.) and international accreditation bodies (JCI, ISO). • Maintain updated documentation for licenses, permits, and statutory approvals. • Ensure facility readiness for audits and inspections at all times. • Lead energy efficiency projects, renewable energy initiatives, and hospital sustainability programs. • Monitor hospital utility consumption (electricity, water, fuel, chilled water). • Implement energy-saving initiatives and technologies. • Report on sustainability KPIs and carbon footprint reduction • Develop and maintain hospital emergency response plans for engineering-related failures (power outage, medical gas leakage, water shortage, fire, etc.). • Ensure 24/7 availability of engineering support through on-call duty schedules. • Maintain critical spares inventory for essential hospital equipment and utilities. • Responsible for taking regular rounds and ensure the effectiveness of FMS program. • Recommends space, medical technology, equipment, staffing, and other resources needed by the department or service and have a process in place to respond to shortages. BIOMEDICAL ENGINEERING: • To implement the Medical Equipment Management Program across each facility. • Manage day-to-day Biomedical Engineering activities of the hospital. • Planning, organizing, and implementing preventive/corrective maintenance and calibration of Medical Equipment. • Ensure that the equipment is maintained with physical and environmental demands, as per manufacturer recommendations and regulatory requirements. • Organizing and implementing record keeping procedures including the digital maintenance management systems. • Monitoring and validating of Biomedical Department KPI’s. • Oversee clinical engineering projects, including medical device/system evaluation, contracts support, installation, and staff training. • Identifying the critical high-risk equipment and initiating a backup plan in case of equipment failure. • Reporting all medical equipment and safety-related incidents, conducting and participating in investigations to determine the causes, developing CAPA (Corrective and Preventive Actions) and implementing the proposed actions. • Ensure departmental compliance with regulatory and accreditation requirements (JCIA, DOH, FANR, ADHICS, ISO, DHA etc.) in collaboration with Patient Safety and Quality. • Implement, review policies and develop procedures related to medical device management. • Coordinate interdepartmental communication regarding medical equipment and services. • Plan and recommend biomedical resources including space, capital equipment, staffing, and technology needs. • Provide orientation, training for biomedical staff on departmental duties and responsibilities as well as ensuring all the clinical end users are provided training on medical equipment. • Monitor and improve biomedical service quality and patient safety, aligning with hospital-wide priorities. • Lead biomedical participation in hospital quality initiatives, regulatory requirements, JCIA accreditation, and continuous improvement programs. • Coordinate with IT and other departments for integration of medical equipment with digital health systems where applicable. • Manage maintenance contracts related to biomedical equipment and services. • Promote a culture of safety in biomedical operations across the hospital. Education and Certification • B.E / Graduate Engineer or similar qualifications. Experience and Skills • 5 to 10 years’ experience in a medical facility or relevant field. • With management skills, interpersonal skills, time management, knowledge of equipment and maintenance, analytical skills. • Good English spoken and written, Arabic language advantageous, desirable, but not essential. • Demonstrate a hands-on approach in problem solving and mitigation solutions. High level of knowledge and understanding of the various engineering systems present in a typical healthcare facility