Ecom Fulfilment Assistant | Retail | Maje, TDM

What You Will Do: Order Fulfillment • Pick items from the shop floor/back-of-house based on order details such as size, color, and SKU. • Pack orders following brand standards, including folding, tissue wrapping, tagging, invoice inclusion, and sealing. • Prepare shipments by printing labels, attaching air waybill (AWB), handing over to courier, and updating dispatch status. • Perform quality checks to ensure the right item is picked, no damage is present, security tags are removed, and quantities are correct. • Support returns processing, including receiving items, inspecting them, relabeling, restocking, and updating the system with return information. • Maintain stock accuracy through regular checks and proper put-away procedures. • Keep the fulfilment area organized and compliant with safety, cleanliness, and housekeeping standards. • Quickly escalate issues related to out-of-stock items, damaged items, missing items, or system issues to appropriate parties. Required Skills To Be Successful: • Attention to detail for order accuracy and packaging standards. • Effective communication skills within teams and with external partners. • Proficiency in basic computer operations, including label printing and system updates. • Ability to adhere to deadlines and work efficiently under pressure. What Qualifies You For The Role: • Basic computer skills for email, scanning, printing labels, and system updates. • Strong attention to detail, especially concerning sizes, barcodes, order notes, and packaging standards. • Ability to work quickly and accurately under stringent daily cut-off times. • Effective communication and teamwork skills with store personnel, couriers, and e-commerce support. • Basic English proficiency for reading order notes, addresses, and standard operating procedures (SOPs). • Physical capability to stand for extended periods and handle cartons as required. • Reliability and punctuality, comfortable with working shifts, weekends, and during peak periods. • Experience in retail operations, stockroom management, warehouse environments, or e-commerce fulfillment is preferable. • Experience with scanners, POS/OMS systems, or courier portals is a plus.