| Job Purpose
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To manage the end-to-end operations of the e-commerce store, optimize commercial and operational performance, increase sales, and enhance customer experience through effective product and order management, inventory coordination, performance monitoring, and continuous improvement initiatives.
| Key Responsibilities
• | Store Operations: .Manage daily store operations, ensuring store readiness, data accuracy, and smooth business continuity.
• | Customer Experience: .Optimize the customer journey and address issues affecting the shopping experience and customer satisfaction.
• | Product Management: .Oversee product listings, pricing, descriptions, images, promotions, and product information accuracy.
• | Sales & Performance: .Monitor sales performance, analyze KPIs, and identify opportunities to improve revenue and conversion rates.
• | Orders & Inventory: .Monitor product availability, inventory accuracy, order fulfillment, and coordination with shipping and delivery teams.
• | Marketing & Promotions: .Coordinate with marketing teams on campaigns and promotions, measuring their impact on sales and store performance.
• | Data Analysis & Reporting: .Prepare regular reports on sales, best-selling products, conversion rates, and overall store performance, providing actionable recommendations.
• | Continuous Improvement: .Identify operational challenges and implement improvements that increase efficiency and support sustainable store growth.
• .Proven experience managing or operating e-commerce stores.
• .Strong understanding of e-commerce operations, product management, order fulfillment, and inventory coordination.
• .Experience monitoring sales, analyzing data, and tracking key performance indicators.
• .Knowledge of digital marketing, promotional campaigns, and conversion rate optimization.
• .Strong problem-solving, organizational, follow-up, and prioritization skills.
• .A hands-on approach and the ability to collaborate effectively with cross-functional teams to achieve store objectives.
Is this role a fit for you?
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