Duty Manager

Under the guidance of the Front Office Manager assess, evaluate and ensure that long-term and short-term of the department are met. Support and assist Front Office and all Departments in the hotel to ensure a smooth, prompt and effective service to all guests. Direct and manage Front Office in absence of the Front Office Manager, respectively Assistant Front Office Manager. • Ensures the smooth running of the operations on a day to day basis and in a pro active manner. • Ensures that as per Kempinski Health & Safety Policy the Fire Exits are free of obstacles. • Support and assist all Front Office sections. • Ensures that all guests receives prompt, cordial attention and personal recognition and resolves related problems. • Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them. • Check all correspondence of the day s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required. • Control room availability for walk-ins and establish accountability for guests departure dates and times. • Follow up with Housekeeping any unresolved room discrepancies. • Maintain reservation procedures, same day arrivals. • Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions. • Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues. • Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees. • Ensures that all departmental information is kept accurately and up to date. • Promotes in house sales and facilities to maximize hotel revenues. • Understand and carries out duties in line with Hotel Emergency Procedures. • Inspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments. • Inspects guestrooms on a daily basis. • Co-ordinates/Assists security personnel in all related matters. • Responds promptly to any operational requests from Front Office and other hotel departments. • Attends to referred and unsolved problematic situations. • Co-ordinates and assists with accommodation and transportation of guests in overbooked situations. • Completes VIP, delegations and group leaders welcome and farewell as appropriate. • Conduct efficient hand-over with coming Manager. • Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. Kempinski Hotel Mall of the Emirates A luxurious alpine retreat in the heart of the desert, Kempinski Hotel Mall of the Emirates is a landmark Dubai hotel and one of Kempinski s most unique city properties. It combines exciting shopping, entertainment, and dining options with lavish accommodations, including 15 spacious but cozy ski chalets overlooking Ski Dubai. • Minimum 5 years Front Office Supervisory position • Preferably as Section Head in 5 star property. • Proven track record with good progression. • Mature & Customer focused • Ability to work and communicate in a multinational environment: • Local language excellent oral and written skills (as applicable) • English excellent oral and written skills • Additional language - beneficial • Computer literacy adapted to the field of training: • Comprehensive Opera knowledge • Comprehensive Micros knowledge • Up Selling techniques • Microsoft Excel and Statistical knowledge • Minimum 5 years Front Office Supervisory position • Preferably as Section Head in 5 star property. • Proven track record with good progression. • Mature & Customer focused • Ability to work and communicate in a multinational environment: • Local language excellent oral and written skills (as applicable) • English excellent oral and written skills • Additional language - beneficial • Computer literacy adapted to the field of training: • Comprehensive Opera knowledge • Comprehensive Micros knowledge • Up Selling techniques • Microsoft Excel and Statistical knowledge