Driver Operations Associate - UAE (2W/4W)

We are looking for an Associate, Driver Operations who thrives in challenges, embraces new ideas, and is excited to help shape what s next at Lalamove. Life at Lalamove is fast-paced and dynamic - we re constantly building and doing things that haven t been done before. We re seeking high-energy, quick-thinking individuals who understand driver needs and can build strong, lasting partnerships with our fleet. Together, we aim to strengthen our driver network and drive our position as a market leader in last-mile, on-demand delivery. About the role: Core Objective: Drive end-to-end Driver Operations in the UAE, ensuring operational excellence, alignment with global standards, and strong adaptation to local market needs. Key Responsibilities: • Cross Functional Bridge : Facilitating seamless communication and collaboration between local team and the local UAE Driver Operations Manager and inter-department. • Market Insight & Analysis : Develop a deep, data-driven, and qualitative understanding of the unique UAE supply market landscape including local regulations, driver demographics, and regional challenges or opportunities. • Standardization & Local Adoption : Quick to adopt and implement proven local frameworks, best practices, and standards to efficiently resolve localized operational bottlenecks. • Data-Driven Initiatives: Partner with the Driver Operations Manager to design, execute, and review strategic initiatives, utilizing localized data to tackle new market-specific challenges and capture growth opportunities. • Knowledge Sharing : Document high-impact, data-supported learnings from the UAE market and scale these insights to grow the local supply market. What you'll need: • 1 3 years of experience in a call centre operations, preferably within Delivery Platforms. • Experience in managing diverse fleet operations, including 2W (Motorbikes/3PL) and 4W vehicles (Cars, Vans, SUVs, and 1T/3T Fence Trucks). • Office-based role serving as the primary point of contact for Driver Partners. • Works closely with local teams on Driver acquisition, onboarding, training, community building, retention, and growth of branded vehicles. • Ensures KPI delivery, strong execution of initiatives, and accurate daily reporting. • Data-driven with exposure to analytics and proficiency in Excel. • Strong communicator with English proficiency • Knowledge and understanding of mobile and web technologies • A valid UAE driving license (preferred). • May conduct field engagements as needed.