Department Supervisor - Tryano

What you'll be doing The Department Supervisor supports the Department Manager in ensuring smooth execution of daily tasks and operational standards within the department. Key responsibilities: • Support the day-to-day operations of the department and ensure smooth execution of daily priorities. • Maintain a strong presence on the shop floor, supporting the team, serving customers, and leading by example. • Ensure excellent customer service standards are maintained and assist in resolving customer queries and routine complaints, escalating when required. • Develop and maintain meaningful connections with VIP clients, actively build a client book, and support ongoing client engagement and retention. • Monitor product availability, replenishment, stock handling, and department presentation to ensure standards are consistently met. • Support the execution of visual merchandising guidelines and overall store standards within the department. • Follow up on assigned tasks and ensure actions are completed accurately and on time. • Support effective team scheduling by monitoring punctuality, attendance, and rota adherence. • Coach and train team members on product knowledge, customer experience standards, cash handling, stock processes, and grooming requirements. • Support checkout operations during peak trading periods and ensure a smooth customer experience at point of sale. • Identify opportunities to improve the customer journey and share feedback and insights with the Department Manager and Floor Manager. • Help reduce operational and POS errors through regular coaching, guidance, and follow-up with the team. • Escalate people, customers, or operational concerns to the Department Manager when appropriate. What you ll need to succeed • Proven experience in a retail leadership role within luxury fashion. • Strong product knowledge and experience across Women's Ready-to-Wear and/or Leather Goods. • Demonstrated success in leading, coaching and developing sizeable retail teams. • A hands-on, floor-focused leadership style with the ability to motivate, influence and drive positive behavioral change. • A genuine passion for luxury client experience, relationship building and service excellence. • Excellent communication, interpersonal and stakeholder management skills. • Flexibility to work across retail shifts, including weekends. • Proven experience in a retail leadership role within luxury fashion. • Strong product knowledge and experience across Women's Ready-to-Wear and/or Leather Goods. • Demonstrated success in leading, coaching and developing sizeable retail teams. • A hands-on, floor-focused leadership style with the ability to motivate, influence and drive positive behavioral change. • A genuine passion for luxury client experience, relationship building and service excellence. • Excellent communication, interpersonal and stakeholder management skills. • Flexibility to work across retail shifts, including weekends.