Dedicated Onsite Infrastructure Engineer

• Own the onsite work queue through the service desk/PSA; maintain priority, status, evidence and time records, and coordinate incidents and requests with the SDM, NOC and specialists. • Investigate physical faults using server management interfaces, hardware logs, indicator status, vendor diagnostics and environmental checks. • Perform authorised replacement or reseating of supported components such as disks, memory, power supplies, fans, optics and network equipment, following vendor procedures. • Check compatibility, ESD protection, redundancy, backups and impact before intervention. • Distinguish vendor-approved hot swaps from work requiring shutdown; check RAID and rebuild health, validate service recovery and record parts, serial numbers and results. • Carry out safe rack work, patching and cable checks; maintain labels, port records and rack documentation, following site electrical and lifting rules. • Administer Windows Server and investigate operating system, service, disk-space, DNS, DHCP and directory-related faults within assigned access and competence. • Perform approved routine hypervisor, storage and backup checks; investigate failed jobs, host health and connectivity and assist with authorised recovery tests. • Troubleshoot switching, VLANs, PoE, wireless, cabling and connectivity; execute approved configuration or physical changes under specialist direction where required. • Provide effective hands-and-eyes support through photographs, logs, accurate observations and clear communication with remote engineers. • Coordinate approved vendor attendance, warranty cases and replacement parts. • Secure removed disks and other data-bearing components, preserve chain-of-custody records and follow authorised sanitisation or return procedures. • Keep tickets, asset records, diagrams and handovers accurate; escalate complex faults, unsafe work, security concerns and scope changes promptly. • Perform scheduled infrastructure health checks and maintenance; follow up hardware, warranty, backup and monitoring issues requiring onsite action. • When capacity is available, undertake other assigned IT-Serve work, keeping systems and data separate. • Onsite presence does not expand the assigned service scope. • Follow IT-Serve security procedures, protect confidential information and escalate unsafe work, security concerns or delivery risks promptly. • Regulated-sector experience is desirable rather than mandatory. • Experience with the server, storage, firewall and switching vendors supported by IT-Serve and used at the assigned site. • Relevant hardware service training, associate networking or server administration qualifications. • Relevant technical training or assessed equivalent experience is essential. • Server, networking, virtualisation, hardware vendor and ITIL qualifications are desirable. • Proven ability to work independently onsite, follow approved runbooks and involve specialists when a fault exceeds local authority. • Strong equivalent practical capability may be accepted following assessment. • Communication and teamwork skills: communicate clearly with colleagues and clients, take ownership of work, maintain accurate records and provide timely progress updates. • Work constructively across the team, mentor others where appropriate and recognise when specialist support is needed.