Customer Services Officer - German Speaker - UAE Dubai

Job Summary To facilitate the VISA application process & handle front office & back-office operations conducted at the respective Visa Application Centers (VACs). Key Responsibilities • Document scrutiny and collection of applications for visa processing • Handle customer/applicant queries personally or via email, telephone. • Handle cash and bank related transactions if assigned and ensure 100% accuracy • Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors. • Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc. • Maintain compliance to the standard operating procedures, manuals etc. without deviation in process • Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers. • Encourage applicants to provide feedback on services provided and their overall experience at the application center. • Ensure that the entire process is completed within the mandated Turn Around Time • Assist Deputy Manager/Operations Manager in execution of WB Project • Ensure judicious use of natural resources • Adhere to the environment health and safety policy/objectives and guidelines of the organization. Education - Pursuing Graduation (Minimum 12 years of Formal Education). Additional: Graduate or global equivalent Experience - Minimum 1- 2 years' experience in Customer Services preferably in the Service or Hospitality industry. Skills: • Should be a German Speaker • Exceptional attention to detail and accuracy in data entry. • Strong verbal communication skills in English and German are desired for this position. • Proficiency in additional languages is a definite plus. • Excellent customer service skills with a patient and empathetic approach. • Strong organizational and time management abilities. • Proficient in using computers and standard office software.