Customer Insights & Experience Research Lead

Responsibilities: • Conduct comprehensive research to understand customer behavior, needs, and preferences. • Develop and implement customer experience strategies. • Analyze data from various sources to identify trends and insights. • Translate research findings into actionable recommendations for product development, marketing, and customer service. • Collaborate with cross-functional teams to ensure a seamless customer journey. • Design and execute surveys, interviews, and focus groups. • Monitor and report on key customer experience metrics. Qualifications: • Proven experience in customer insights, market research, or a related field. • Strong analytical and problem-solving skills. • Excellent communication and presentation abilities. • Proficiency in research methodologies and data analysis tools. • Ability to work independently and as part of a team.