Concierge

• • Welcome and assist residents, guests, and visitors, ensuring a professional and positive experience. • Manage concierge desk operations, telephone enquiries, visitor access, and resident requests efficiently. • Handle complaints, enquiries, and service requests professionally, ensuring timely follow-up and escalation when necessary. • Maintain accurate records of incidents, complaints, pending requests, and shift handovers. • Monitor the lobby and concierge area, ensuring the post remains organised, presentable, and properly attended. • Maintain residents’ privacy and confidentiality while adhering to company policies and building regulations. • Enforce building rules courteously and report security concerns, incidents, and non-compliance to the appropriate personnel. • Maintain professional grooming, uniform standards, communication etiquette, and conduct throughout the assigned shift. • Coordinate with building management, security, maintenance, and other relevant teams to support smooth daily operations. • Perform other reasonable duties related to the concierge role as required by the Company or client. • Strong interpersonal and communication skills, customer service orientation. • Ability to work flexible and shifting hours, including weekends and holidays • Dependable and trustworthy with a professional demeanor • Should have atleast minimun 1 year of experience in hospitality. • Candidates must demonstrate excellent customer service, communication, interpersonal, and problem-solving skills, with a strong sense of responsibility, discretion, and attention to detail.