Concierge Agent

What you will do • Provide upscale guest service experiences to guests throughout their stay. • Proactively work and engage 3rd party vendors included but not limited to: Transportation, Valet parking and car rental companies. • Recommend local tourist spots, including places to dine, shop and sight-see. • Monitor standards of service and response to our overall product, through observations and Medallia guest comments, and recommends short- and long-term changes through regular feedback, daily reports and proposals. • Utilize a variety of computer systems within all Front Office departments. What you bring • 1 + years experience working within a luxury hotel or similar environment is considered an asset. • Excellent interpersonal skills and communication skills. • Cross cultural sensitivity, and customer service orientation. • Guest centricity and understanding the importance of guest s preferences. • 1 + years experience working within a luxury hotel or similar environment is considered an asset. • Excellent interpersonal skills and communication skills. • Cross cultural sensitivity, and customer service orientation. • Guest centricity and understanding the importance of guest s preferences.