Community Manager

KEY RESPONSIBILITIES Build, engage, and grow the hotel's community of guests, residents, members, and local partners, creating a strong sense of belonging and brand loyalty. Plan and deliver a regular calendar of events, activations, workshops, and social programming that reflects the brand identity and attracts both in-house guests and the local community. Develop and manage partnerships with local businesses, artists, influencers, and cultural organizations to create unique experiences and drive awareness. Manage the hotel's social media channels and community platforms, creating engaging content and responding to comments, messages, and reviews in a timely, on-brand manner. Gather and analyze community feedback, engagement metrics, and event performance, and use insights to continuously improve programming and the guest experience. Work closely with Marketing, Sales, Food & Beverage, and Front Office teams to align community initiatives with commercial goals and drive revenue through events and outlets. Manage the community and events budget, ensuring cost control and a clear return on investment for each initiative. Support pre-opening or seasonal ramp-up activities, including building early community awareness, launch events, and establishing local partnerships. Act as the face of the hotel within the community, welcoming guests, facilitating connections, and representing the brand at external events. Provide insights and recommendations to hotel management on community trends, guest preferences, and new engagement opportunities. EXPERIENCE & SKILLS Bachelor's degree in Marketing, Communications, Hospitality Management, or a related field (or equivalent experience). 5 years of experience in community management, events, or brand engagement, ideally within hospitality, lifestyle, or co-living, with at least 2 years in a managerial or supervisory role. Strong event planning and execution skills, with a creative approach to programming and experiences. Solid understanding of social media platforms, content creation, and community engagement tools. Experience in pre-opening phases or brand launches is a significant advantage. Excellent networking, relationship-building, and interpersonal skills with a natural, outgoing personality. Proficiency in Microsoft Office, social media management tools, and basic design or content tools (e.g., Canva). Fluent in English; Arabic is an advantage.