Community Management Intern

Reply to comments, mentions and messages using our approved guidelines Pass account-specific issues to our customer care team Monitor and reply to app store reviews Share a weekly summary of what customers are saying and what it means for the team Help grow our library of approved replies in Arabic and English What you'll learn How a consumer brand manages its public voice day to day How social channels connect to customer care and product decisions How to handle difficult conversations in public with care and good judgment Currently enrolled in a bachelor's or diploma programme in media, communications, marketing or a related field, and eligible for cooperative training Excellent written Arabic and English, with a feel for tone Calm under pressure, with good judgment about when to escalate Everyday use of social platforms Uses AI tools for drafting and translation, and knows when not to Nice to have: you have managed a page or community for a brand, club or student society