Language : English/Arabic
Years of Experience : 5
Closing Date : 12 November 2026
Function
To perform and oversee advanced reception and patient coordination tasks, support clinic workflow, data accuracy, and patient experience in compliance with DDI operational and service standards.
Responsibilities
• 1- Patient Registration & Appointment Coordination:
Manage daily clinic appointment coordination and complex scheduling tasks.
Ensure patient registration and data accuracy and updated within EHR systems.
Confirm patients appointments.
Contact patients to notify any updates regarding their appointments.
Track clinics appointment waiting list.
Audit patients data and appointments.
2- Reception Operations & Patient Services:
Supervise reception desk workflow and train junior staff as needed.
Coordinate communication between reception, nursing, and medical staff.
Answer incoming calls and follow up on patient inquiries and requests.
Follow up all clients requests.
Maintain assigned competencies.
Be aware of all DDI activities to respond to patients and visitors queries appropriately.
3- Clinical Administration & Documentation:
Generate and review daily reports on patient visits, no-shows, consent forms.
Scan and upload all required documents into the EHR system.
Ensure all labs requests added to the EHR system.
Complete patients pathway as requested.
Prepare statistics for patients and appointments in all clinics.
4- Research Support:
Recruit patients for research.
Book and follow-up all research appointments.
5- Service Improvement & outreach:
Support implementation of new reception processes and improvements.
Service outreach and marketing.
6- Compliance & Professional Standards:
• Uphold confidentiality, professionalism, and compliance with DDI policies.
• Perform other related duties assigned by the Senior, Team Leader, and Head of Unit.
• Comply with all occupational health, safety and infection control policies to ensure a safe working environment for patients, staff and visitors.
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