Call Center Agent

• Answers all incoming calls (outside or inside calls) meeting standards of good customer care. • Provides accurate and appropriate information to any telephone inquiries. • Transfers line to appropriate unit or person, when so required. • Adheres to confidentiality and privacy of calls. • Must be effective in achieving customer satisfaction on all relevant calls and over-the- Counter transactions. • Able to liaise between customer and relevant hospital unit (be it on the telephone or over-the-counter); and facilitates matters of customer care. • Books patients for clinic appointment as per approved Appointment Scheduling system; emanating from patient s telephone calls. • Provide routine information and enquiry service. • Maintains confidentiality of patient information and prevent disclosure to unauthorized persons. • Works on rotating shifts/areas as required. • Participates in training, evaluation and continuing education of the department and hospital at large. • Adheres to good customer service practices. • Carries out other duties as required by the reporting manager. Minimum Requirements: Education & Training: • High School education. • Bilingual (English and Arabic) with good communication skills. • Basic computer knowledge. Experience (General & specialized) • At least one-year relevant experience. • High School education. • Bilingual (English and Arabic) with good communication skills. • Basic computer knowledge.