Clinic Support Assistant

• Prepare and organize clinical areas (including waiting areas) for patient presence, consultations and procedures. • Provide non-interventional assistance to licensed healthcare professionals during medical examinations and treatments (e.g. chaperoning, consumable/room preparation and turnaround) • When trained and competent, perform basic patient care tasks, such as helping with mobility, all at the instruction and supervision of the licensed healthcare professional. • When trained and competent, ensure medical equipment is sterilized and cleaned and ready for use according to NMC Policy. • Manage patient records, updating information and ensuring confidentiality and data protection. • Schedule patient appointments and handle admissions/discharges, inclusive of follow up discharge phone calls • Monitor inventory of medical supplies and restock as needed. • Provide emotional support and clear communication to patients and families when required and following the instruction of the healthcare professional. • Adhere to all safety, health, and infection control procedures. • Speak up, if something isn't right. • Maintain awareness of and comply with, the NMC Policies and Procedures • Participate in all activities related to DOH/DHA/MOH/MOHAP and NMC Quality Improvement when required • Uphold the regulatory and accreditation standards and which of them apply to their daily working practice • Support in the escort of patients within and between departments • Transport patient specimens in accordance with NMC Policy. • Strictly adhere to the regulator Scope of Practice. • Education and Certification • High school diploma or equivalent (some employers may require additional certification or training) Knowledge and Skills • Knowledge of basic clinical procedures and healthcare practices. • Ability to use medical equipment and understand safety protocols. • Strong communication skills for interacting with patients, families, and healthcare staff. • Organizational skills for managing records and scheduling appointments. • Attention to detail and the ability to follow clinical instructions accurately. • Basic IT skills for handling medical software and patient databases. • Physical stamina for assisting with patient care and clinical tasks.