Client Relationship Manager

Build strong client relationships and help ambitious eCommerce brands grow across the GCC At VIKST, we re building the leading eCommerce growth agency in the GCC. We re looking for an experienced Client Relationship Manager who understands paid media, leads confident client conversations and takes ownership of client satisfaction and retention. You ll manage your own client portfolio, working closely with our performance and creative teams to turn results into clear insights, recommendations and action. What you ll be working on: • Own client relationships, building trust with founders and marketing teams across the UAE/GCC • Lead Zoom calls, performance reviews and in-person meetings • Present and discuss Meta and Google Ads performance, connecting results to clients business goals • Handle challenging conversations, addressing performance, budget concerns and expectations • Work with internal teams to solve problems, agree priorities and follow through on commitments • Keep clients informed and supported, proactively managing satisfaction and retention Agency-side client management experience within paid media is essential. General customer service, sales or organic social media experience alone will not meet the requirements. Why Join VIKST? • Work with ambitious eCommerce brands across the GCC/UAE • Join talented specialists and own client relationships with real autonomy • Learn and grow through our VIKST Academy and team knowledge sharing • Enjoy a strong remote culture and annual company-paid team trips • Competitive salary based on experience and impact Additional details: • Full-time and remote • Start: As soon as possible • Has 3+ years of client services or account management experience within a performance marketing agency • Has directly managed paid media clients, led performance reviews and handled difficult conversations • Understands Meta Ads, Google Ads and eCommerce, with the ability to explain strategy and results confidently • Can interpret metrics including ROAS, CAC, CPA, MER, conversion rate and AOV • Communicates fluently and professionally in English, with strong presentation and relationship-building skill • Is organised, proactive and solutions-focused, managing multiple clients and taking ownership UAE/GCC client experience, Shopify knowledge and Arabic language skills are advantages