Cleaning Supervisor / Manager

Core Responsibilities • Team Leadership & Scheduling: • Create shift rosters, daily duty sheets, and work schedules. • Reallocate tasks or step in to cover staff absences and peak workloads. • Onboard, mentor, and provide hands-on training to new and existing cleaners. [1, 2, 3, 4, 5] • Quality Control & Inspections: • Conduct routine walk-throughs and quality audits of offices, restrooms, public areas, or guest rooms. • Ensure work complies with Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and contract scopes. • Address and resolve client complaints or sub-standard cleaning work immediately. [1, 2, 3, 4, 5] • Inventory & Equipment Management: • Monitor stock levels of cleaning chemicals, consumables, and personal protective equipment (PPE). • Reorder supplies and track equipment maintenance or report mechanical faults. • Ensure machinery (such as floor scrubbers and pressure washers) is used and stored safely. [1, 2, 3, 4] • Health, Safety & Compliance: • Enforce workplace safety regulations, hazardous material guidelines (such as COSHH), and hygiene protocols. • Maintain incident logs, attendance sheets, timecards, and safety inspection records. [1, 2, 3, 4] �️ Technical & Operational Expertise • Chemical Safety Knowledge: Deep familiarity with hazardous material regulations (like COSHH or OSHA), chemical dilution, and proper PPE protocols. • Equipment Proficiency: Hands-on experience operating and maintaining industrial machinery, such as rotary floor buffers, carpet extractors, and ride-on scrubbers. • Sanitation Techniques: Comprehensive understanding of specialized cleaning methods, cross-contamination prevention, and infection control protocols (especially critical in healthcare settings). • Inventory Management: Ability to forecast supply usage, track stock levels, control waste, and manage relationships with suppliers. � Leadership & People Management • Team Building & Training: Capability to onboard new hires, deliver clear practical training, and motivate diverse teams to maintain high standards. • Conflict Resolution: Skill in handling staff grievances, managing performance issues, and resolving interpersonal friction calmly and fairly. • Performance Evaluation: Competence in conducting fair quality assessments, delivering constructive feedback, and identifying areas for staff improvement. • Rostering & Scheduling: Proficiency in coordinating complex shift patterns, managing holiday cover, and adjusting staffing levels during peak or low periods. �️ Communication & Customer Service • Client Relations: Professional demeanor to act as the primary point of contact for clients, tenants, or building management. • Active Listening: Responsiveness to client feedback or complaints, with the ability to translate their concerns into immediate, actionable tasks for the team. • Clear Reporting: Ability to write clear emails, fill out digital shift logs, and document safety incidents accurately for executive review. � Organization & Administration • Quality Assurance Auditing: A sharp eye for detail to perform rigorous walk-throughs and ensure work strictly aligns with Service Level Agreements (SLAs). • Time Management: Efficiency in prioritization to juggle routine maintenance, deep-cleaning projects, and sudden emergency requests. • Digital Literacy: Comfort using scheduling software, facility management apps, spreadsheet tools, and digital timecard systems. • Budgeting & Cost Control: (Particularly for managers) Skill in monitoring labor hours, managing overtime costs, and keeping material expenses within strict budget lines.