CHRO - Luxury Retail

• Job Description • Partner with the CEO and senior leadership team on people and organisational strategy • Lead the evolution of the HR function from operational support to strategic business partnership • Drive culture transformation, accountability, collaboration, and performance excellence • Design and implement talent management, succession planning, and performance management frameworks • Establish leadership development and learning & development capabilities • Build a feedback-driven culture, including structured review processes • Enhance employee engagement, retention, and employer value proposition • Develop compensation, incentive, and recognition programs aligned with business objectives • Improve support and service delivery for frontline and customer-facing teams • Coach leaders on people management, organisational effectiveness, and change management • Lead and develop the existing HR team across multiple international locations • Support workforce planning to enable ambitious growth and expansion plans The Successful Applicant A successful 'CHRO' should have: • Proven senior HR leadership experience in retail, luxury, hospitality, FMCG, or other customer-facing industries • Previous experience leading people and culture transformation in a growing international business • Strong track record in talent management, succession planning, leadership development, and organisational design • Commercially minded with the ability to influence executive stakeholders • Positive, engaging, and highly visible leadership style • Decisive and assertive while maintaining strong relationship-building capabilities • Experience creating high-performance, feedback-oriented cultures • Demonstrated ability to lead through growth, complexity, and change • Willingness to spend significant time at the business's headquarters location • Experience within premium, luxury, or multi-site environments highly advantageous •