People Partner - OTB

What you'll be doing Role Overview We are seeking a proactive, commercially minded and experienced People Partner to support a dynamic, multi-business luxury retail Joint Venture. The role will act as a trusted People advisor to the General Manager and leadership team, partnering closely with multiple internal and external stakeholders to deliver the People agenda across both corporate and frontline retail functions. Operating within a fast-paced, entrepreneurial environment, the successful candidate will demonstrate strong ownership, sound judgement and the ability to balance strategic People initiatives with hands-on operational execution. Key Responsibilities 1. People Strategy & HR Operations Reporting to the General Manager and partnering with with brand partners and functional leaders to translate business priorities into actionable People strategies aligned with the Joint Venture s objectives. Implement Group HR policies and frameworks while adapting People initiatives to the specific operational and cultural needs of the JV. 2. Talent Acquisition & Workforce Planning Partner with Talent Acquisition and hiring managers to identify talent requirements across corporate and frontline retail functions. Drive recruitment planning, selection, onboarding and integration, ensuring a high-quality candidate and employee experience. Support workforce planning, organisational structures, headcount budgets and succession requirements. Build strong relationships with retail management teams to understand operational staffing challenges, retention risks and talent opportunities. Proactively identify internal mobility and career development opportunities to support employee retention and business continuity. 3. Performance & Talent Development Partner with leadership and line managers to drive a culture of accountability, high performance and continuous development. Coordinate performance management cycles, objective setting, talent reviews, succession planning and development initiatives. Coach and support managers in addressing performance challenges, employee development and sensitive People matters. Identify capability gaps across both corporate and retail teams, collaborating with relevant stakeholders to implement targeted development solutions. Support compensation, reward and recognition processes, ensuring consistency, fairness and alignment with business performance. 4. Employee Experience, Engagement & Culture Take ownership of employee engagement initiatives across both corporate and frontline retail populations, fostering a positive, inclusive and high-performing workplace culture. Maintain regular and meaningful engagement with employees across all levels of the organisation, ensuring strong visibility and accessibility beyond the corporate office. Build trusted relationships with store managers and retail teams through regular store visits, structured feedback and proactive follow-up. Act as a trusted point of contact for employees, managing feedback, grievances and sensitive employee relations matters with professionalism, discretion and empathy. Develop and execute initiatives that strengthen employee motivation, recognition, retention and overall employee experience. Champion effective communication and collaboration between corporate functions, retail teams and wider JV stakeholders. 5. HR Analytics, Stakeholder Management & Project Delivery Manage relationships across a complex stakeholder environment, including JV leadership, Group HR, international business partners and cross-functional teams. Ensure clear, timely and consistent communication on People priorities, organisational changes and key initiatives. Prepare and interpret People metrics, including headcount, turnover, retention, recruitment and employee engagement, translating insights into actionable recommendations. Take ownership of People projects from planning through to execution, ensuring timely delivery, stakeholder alignment and measurable outcomes. Anticipate business needs, identify opportunities for process improvement and proactively recommend solutions to enhance organisational effectiveness. Demonstrate a high level of autonomy, accountability and follow-through, managing competing priorities in a fast-paced, evolving business environment. What you ll need to succeed - 3 to 5 years of proven experience in a People Partner, HR Business Partner or comparable generalist HR role, ideally within luxury retail, fashion, hospitality or another customer-facing environment. - Demonstrated ability to support both corporate and frontline operational teams. - Strong stakeholder management skills, with the confidence to engage effectively across different organisational levels and reporting structures. - Commercially aware, pragmatic and solutions-oriented, with an understanding of the relationship between People initiatives and business performance. - Comfortable working independently in a lean, entrepreneurial organisation while navigating the governance requirements of a larger corporate group. - Strong interpersonal skills, emotional intelligence and the ability to build trust with employees and senior leadership. - Highly organised, proactive and execution-focused, with strong attention to detail and the ability to manage multiple priorities. - Confident handling sensitive employee relations matters with discretion and sound judgement.