Chief Operations Officer (COO)

Join a leading F&B retail brand in Riyadh, Saudi Arabia, as Chief Operating Officer (COO) . We are seeking a strategic and results-driven executive with extensive experience in restaurant operations and multi-department management to oversee the company s operations, drive business growth, and ensure operational excellence across its business units. The ideal candidate will have a strong background in well-known restaurant brands, with the ability to lead diverse functions, optimize operational performance, and support the company s long-term expansion strategy. Key Accountabilities The position involves: • Lead and oversee the company s overall operations, ensuring efficiency, consistency, and alignment with strategic objectives. • Develop and implement operational strategies to support business growth, profitability, and expansion. • Oversee restaurant operations and ensure compliance with brand standards, food safety requirements, and service quality expectations. • Manage and coordinate multiple departments, including Operations, Research & Development (R&D), Maintenance, Projects, and Call Center. • Establish and monitor KPIs, operational performance metrics, and reporting frameworks across all departments. • Drive process improvements, operational efficiency, cost optimization, and resource utilization. • Oversee new restaurant openings, projects, and operational readiness to support business expansion. • Collaborate with senior management to develop business plans, budgets, and growth strategies. • Monitor financial and operational performance, identifying opportunities to improve profitability and productivity. • Ensure consistent customer experience and service standards across all locations and business units. • Lead, develop, and mentor departmental heads, fostering accountability, collaboration, and high performance. • Identify operational risks and implement effective solutions to ensure business continuity and sustainable growth. • Bachelor s degree in Business Administration, Hospitality Management, Engineering, or a related field. An MBA is an advantage. • At least 2 years of experience in a COO position or 5 years of experience as an Operations Director , with a strong record of leadership and operational achievement. • Proven experience within well-known restaurant brands or established F&B retail businesses. • Strong experience managing multiple departments, particularly Operations, R&D, Maintenance, Projects, and Call Center functions. • Demonstrated ability to lead large teams, manage complex operations, and drive business performance. • Strong financial and commercial acumen, including budgeting, cost control, and profitability improvement. • Experience in restaurant expansion, operational standardization, and multi-site management is highly preferred. • Excellent strategic planning, problem-solving, and decision-making skills. • Strong stakeholder management and communication skills in Arabic and English. • Ability to work in a fast-paced environment, manage competing priorities, and deliver measurable results.