Call Center Executive - Arabic Speaker - Customer Excellence

• Deliver exceptional customer service in Arabic, resolving inquiries and issues with a focus on first-call resolution and customer satisfaction. • Act as a brand ambassador, building rapport and trust with Arabic-speaking customers through empathetic and professional communication. • Troubleshoot and diagnose customer issues, providing clear and concise solutions or escalating complex problems to relevant departments. • Maintain accurate and detailed customer records in the CRM system, documenting all interactions and resolutions. • High school diploma or equivalent; some college education is a plus. • Proven experience (2+ years) in a customer-facing role, preferably within a call center environment. • Native or near-native fluency in Arabic (written and spoken) is essential. • Proficiency in English for internal communication and documentation.