Customer Care Executive

Al Haktur IT Solutions operates in the technology and IT services sector, where excellent customer support plays an important role in building trust and maintaining long-term client relationships. The Customer Care Executive position in Dubai is suitable for a professional with strong communication skills, a customer-focused attitude, and the ability to handle inquiries efficiently while providing helpful solutions. Key Responsibilities • Handle customer inquiries through phone calls, emails, chat, and other communication channels. • Provide accurate information about the company s products, services, and solutions. • Respond to customer questions and resolve complaints in a professional and timely manner. • Understand customer needs and recommend appropriate solutions whenever possible. • Assist customers with basic technical or service-related inquiries. • Record customer interactions, feedback, complaints, and resolutions in the company system. • Follow up with customers to ensure their concerns have been addressed satisfactorily. • Coordinate with technical support and other departments to resolve complex issues. • Explain service procedures, product features, and relevant company policies clearly. • Maintain a polite, professional, and helpful approach during every customer interaction. • Escalate complicated complaints or unresolved issues to the appropriate department. • Maintain accurate customer records and update contact information when necessary. • Identify recurring customer concerns and share feedback with the relevant team. • Support customer satisfaction initiatives and help maintain service quality standards. • Handle customer information confidentially and follow company policies. • Assist with administrative duties related to customer service operations when required. Requirements and Qualifications • A bachelor s degree or relevant qualification is preferred. • Previous experience in customer service, customer care, or a similar role is an advantage. • Excellent verbal and written communication skills in English. • Knowledge of Arabic or other languages is an additional advantage. • Good telephone etiquette and professional email communication skills. • Basic computer skills and familiarity with Microsoft Office applications. • Ability to learn customer relationship management (CRM) software and support systems. • Strong problem-solving and interpersonal skills. • Patience and the ability to handle customer complaints calmly. • Good organizational skills and attention to detail. • Ability to manage multiple inquiries and prioritize tasks effectively. • A positive attitude and willingness to work as part of a team. • Ability to adapt to changing customer needs and business requirements. Preferred Skills • Experience supporting customers in an IT or technology-related company. • Basic understanding of software, IT services, or technical support processes. • Strong listening skills and the ability to understand customer concerns. • A customer-first mindset with a focus on providing practical solutions. • Ability to remain professional when dealing with difficult situations. • A bachelor s degree or relevant qualification is preferred. • Previous experience in customer service, customer care, or a similar role is an advantage. • Excellent verbal and written communication skills in English. • Knowledge of Arabic or other languages is an additional advantage. • Good telephone etiquette and professional email communication skills. • Basic computer skills and familiarity with Microsoft Office applications. • Ability to learn customer relationship management (CRM) software and support systems. • Strong problem-solving and interpersonal skills. • Patience and the ability to handle customer complaints calmly. • Good organizational skills and attention to detail. • Ability to manage multiple inquiries and prioritize tasks effectively. • A positive attitude and willingness to work as part of a team. • Ability to adapt to changing customer needs and business requirements.