Branch Manager

The Store Manager is responsible for overseeing the daily operations of the store to drive sales, maximize gross profit, and maintain high operational standards. This role requires leading, training, and motivating the store team, ensuring regulatory compliance, managing inventory, and delivering an exceptional customer experience. Key Responsibilities 1. Financial Performance & Revenue Generation • Drive store sales, achieve revenue targets, and maximize gross profit performance. • Identify and execute opportunities for vendor-related revenue generation. • Monitor and control operating costs to enhance overall operational efficiency and store profitability. • 2. Stock, Inventory & Shrinkage Control • Ensure high stock availability, optimal product range, and inventory accuracy. • Implement strict inventory control measures to minimize shrinkage, wastage, and stock loss. • Coordinate stock audits and manage stock levels in line with company targets. 3. Customer Satisfaction & Merchandising • Maintain exceptional service quality and prioritize customer satisfaction across all departments. • Ensure effective promotional execution, proper category presentation, and visually appealing merchandising. 4. Team Leadership & Welfare • Manage staff productivity, discipline, performance, and daily shift schedules. • Provide continuous coaching, training, and motivation to build a high-performing retail team. • Oversee staff accommodation and welfare coordination in line with company standards. 5. Hygiene, Safety & Regulatory Compliance • Maintain strict standards for store hygiene, food safety, and product quality. • Ensure full compliance with Municipality guidelines, local labor laws, and official regulatory requirements. • Enforce adherence to documentation and operational checklist compliance. 6. Operations, Asset Management & Controls • Ensure strict financial controls, secure cash handling, and register reconciliation. • Oversee store maintenance, equipment servicing, and physical asset management. • Foster effective cross-departmental coordination with HR, Finance, Buying, Warehouse, and Logistics teams. • Ensure timely escalation of operational issues to top management with actionable solutions. • Experience: Minimum 8+ years of progressive experience in store operations within the Hypermarket or Supermarket sector. • Prior experience within the GCC region is essential. • Education: Bachelor’s degree preferred.